Senior Supervisor - Security Dispatch

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

The Senior Security Dispatch Supervisor will oversee and execute the daily operations of the Hershey Entertainment Complex Communications Center while leading the part-time employees within the dispatch group to provide for the safety and security of all guests and employees.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Receive and direct telephone, radio, and data communications while collecting pertinent information and dispatching team members using radio and/or other communication devices. Determine priority, nature, and location of emergency and non-emergency calls and status of team members responding to these calls.*

• Supervise and oversee a group of Security Dispatch team members. Ensure each team member has proper training and monitor performance for each shift. Provide coaching, feedback, and training to team members.*

• Maintain complete and accurate records, logs, and reports on calls for a variety of services using a computerized logging database.*

• Operate a variety of technology systems to include, but not limited to, computers, radio equipment, CCTV, and alarm systems.*

• Communicate with internal resources and external emergency responders in a calm and professional manner. Provide clear, direct, and precise information to responding personnel.*

• Complete and prepare all appropriate daily and special event paperwork to include the use of copy machine, scanner, fax machine, etc.*

• Communicate regularly with Security Management regarding operational issues to include team member or guest concerns, losses, and unusual situations.*

• Provide recognition and appreciation to team members.*

• Perform and complete assigned tasks from management as needed.

Qualifications:

• Minimum of 2 years of related experience.

• Industry Experience - Safety & Security, Amusement Park

• 18 years of age or older.

• Post-Employment - CPR / First Aid / AED

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (25lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Constant (>67%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Constant (>67%)

• Standing Occasional (<33%)

• Walking Occasional (<33%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

Hershey Entertainment and Resorts is an Equal Opportunity Employer