Apply Do you take pride in delivering outstanding customer service and confidently solving complex technical challenges? If so, we're looking for a talented and experienced Senior Support Desk Administrator to join our team.
Who We Are: Nesnah Ventures is a family-owned private equity firm with a long-term investment focus. We invest in our businesses and people through faith, family, and financial stewardship. We have a strong, midwestern work ethic and reward ourselves with some fun after getting the job done. Join our team and be part of something bigger than yourself!
What A Day In The Life Looks Like:
• Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals) • Prioritize, document, and track tickets using our internal tracking tool • Communicate outages, critical system events, and updates to users clearly and promptly • Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance • Maintain and troubleshoot A/V setups in conference rooms and common areas • Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users
Collaboration and Communication:
• Collaborate with the IT team, vendors, and external partners to ensure seamless technology operations • Communicate effectively with different business leaders to gather requirements and provide timely updates on support activities • Contribute to the development and enforcement of IT policies and procedures
Qualifications and Experience:
• Associates degree in a technology-related field • Minimum 2 years of working in or with a support desk and desktop support experience • Excellent strategic and business mindset • Passion for helping and supporting customers and employees • Proven ability to troubleshoot hardware, software, and network-related issues
Hours: Monday - Friday with a rotating on-call schedule
What We Offer:
• Health, Dental, Life, and Vision Insurance • PTO • 401(k) w/ match • Profit Sharing Incentive Bonus • Fun Committee • Paid Training/Educational Assistance
THE PEOPLE! Nesnah Ventures is an Equal Opportunity Employer
Salary Description: $60,000 to $65,000 Yearly