Senior Support Engineer, SAP BPC

LanceSoft Inc

CA(remote)

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JOB DETAILS

SALARY

$40–$43 Per Hour

JOB TYPE

Full-time

SKILLS

Best Practices, Business Plan, Customer Experience, Customer Support/Service, Data Analysis, Email Protocols/Standards, Identify Issues, Knowledge Management, Microsoft Product Family, Needs Assessment, Problem Solving Skills, Process Improvement, Resolve Customer Issues, SAP, SAP BusinessObjects Planning and Consolidation (BPC), Scripting (Scripting Languages), Software Development, Technical Delivery, Technical Support, Test Plan/Schedule, Test Tools

LOCATION

POSTED

30+ days ago

Pay rate: $40 - $43/hr Title: Senior Support Engineer, SAP BPC Duration: 6 months Location: Remote USA JOB DESCRIPTION Job Summary: Senior Support Engineer, SAP BPC (Business Planning and Consolidation) on Microsoft This role requires functional experience, integration knowledge, technical insight, expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. Essential Duties & Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology Work closely with customers on a daily basis to understand their needs, resolve technical issues while delivering a consistently high quality customer experience Provide remote-based functional support & training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice Develop application break fixes for critical product defects Create scripts to identify, analyze and correct data issues Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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