Senior Support Specialist

The DeWitt Companies has an immediate opening in our IT department for an experienced IT Support Specialist. If you thrive in a fast-paced environment and enjoy keeping critical systems running smoothly, this could be the perfect position for you. In this role, you will be responsible for installing, configuring, and maintaining workstations, servers, network applications, and other infrastructure components, as well as monitoring system performance, managing user accounts, and implementing security protocols and patches. You will handle ticket escalations from junior help desk technicians, troubleshoot hardware and software issues, manage and monitor backups, and collaborate with other IT team members to plan and implement system upgrades and improvements. Strong problem-solving skills, excellent communication, and the ability to work independently are essential. Certifications such as Network+, Security+, Linux+, and AZ 800/801, or similar credentials are a plus. 

PAY:  $32 - $36 / Hour 

KEY RESPONSIBILITIES: 

• Install, configure, and maintain servers, workstations, and other infrastructure components. 

• Monitor system performance and ensure high availability and reliability of all systems. 

• Manage user accounts, permissions, and access controls. 

• Implement and maintain security protocols, patches, and updates. 

• Manage backups and disaster recovery procedures. 

• Collaborate with IT team members to plan and implement system upgrades and improvements. 

• Work with junior help desk technicians to handle ticket escalations, respond to user requests, troubleshoot hardware and software, and resolve tickets in a timely manner. 

• Maintain accurate documentation of systems, configurations, and procedures. 

• Monitor and manage network infrastructure, including firewalls, switches, and routers. 

• Provide technical support and guidance directly to end users as needed. 

SKILLS & EXPERIENCE: 

• 3+ years of experience as an IT Support Technician or similar role. 

• Strong knowledge of Windows Server environments. 

• Working knowledge of Linux server environments. 

• Experience with Microsoft 365 administration, ID governance, and access controls. 

• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN. 

• Familiarity with cloud platforms such as Microsoft Azure or AWS. 

• Excellent problem-solving and analytical skills. 

• Strong communication and interpersonal skills. 

• Ability to work independently and manage multiple priorities. 

• Certifications such as Network+, Security+, Linux+, and AZ 800/801, or similar credentials are a plus but not required. 

Benefits: 

• Medical and Dental Insurance - 
• Vision 
• 401(k) with Match 
• Paid Time Off 
• 11 Paid Federal Holidays 
• Monthly Team Celebrations 
• Flexible Spending Accounts (FSA) and Supplemental Benefits 
• Employee Assistance Program (EAP) 

Equal Opportunity Employer: Women/Veterans/Minorities/Disabled