Senior Sustaining Engineer - ElectricalLocation: Madison, WIJob Description SummaryThe Senior Sustaining Engineer provides expert technical leadership and support to manufacturing, complaint, and service teams across sustaining, manufacturing, design, and quality engineering functions. This role is responsible for detailed failure investigation, including fault isolation to the component or subsystem level, root‑cause determination, and implementation of effective corrective actions. The position leads design changes and engineering change orders (ECOs) to improve product reliability, manufacturability, serviceability, safety, and cost.This position identifies, develops, and executes key initiatives aligned with business objectives, including quality improvements, customer support, product lifecycle management, supply chain continuity, and new product introductions. Responsibilities include component obsolescence management, supplier engagement, and qualification of alternate components or designs.The engineer ensures proper verification and validation of design changes and supports CAPA activities, regulatory compliance, and maintenance of design documentation in a cGMP‑regulated medical device environment. A strong emphasis is placed on patient safety, product compliance, and customer satisfaction.As an active member of the product lifecycle management team, this role requires agility and resilience, with the ability to manage multiple priorities while maintaining a high level of technical execution and engineering rigor. Excellent written and verbal communication skills are essential.Key ResponsibilitiesPerform system‑level troubleshooting of electro‑mechanical and electro‑pneumatic systems, including hardware/software interactions.Conduct hands‑on electrical engineering analysis (analog and digital) and detailed fault isolation to component or subsystem level.Lead root cause investigations for field and internal product issues, ensuring clear problem replication and resolution.Own and implement design changes (ECOs), driving solutions that improve product reliability, manufacturability, serviceability, and safety.Drive corrective and preventive actions (CAPA) and resolve system‑level design and production issues.Lead and execute process and product changes to address both field failures and internal manufacturing/quality issues.Ensure appropriate verification and validation of all design and process changes.Collaborate with manufacturing, quality, service, and other engineering functions to resolve complex technical issues.Provide technical leadership and oversight for small internal and external teams and actively contribute within cross‑functional teams.Conduct component research, selection, and qualification, including supplier engagement and technical evaluation.Manage component obsolescence, alternate sourcing, and supply chain continuity.Develop, improve, and ensure adherence to processes and procedures required for regulatory compliance in a cGMP medical device environment.Support complaint investigations, CAPA activities, and design documentation, ensuring traceability and audit readiness.Maintain a strong focus on patient safety, product quality, compliance, and customer satisfaction.Demonstrate technical ownership and accountability across the full lifecycle from failure identification to root cause validated solution implementation.QualificationsEducation / ExperienceBachelor's degree in Electrical Engineering or related field (advanced degree preferred); equivalent medical device experience may substitute5+ years of experience in complex medical device design, sustaining, manufacturing, or field/service engineeringStrong expertise in analog, digital, and mixed‑signal circuit analysis and debuggingProven ability in system‑level troubleshooting across hardware, firmware, and integrated systemsAbility to perform fault isolation to the component/subsystem level and drive root cause resolutionHands‑on experience with lab equipment (oscilloscopes, logic analyzers, multimeters, power analyzers)Experience with schematic review, PCB analysis, and implementing design changes (ECOs)Knowledge of DFM, DFR, and design for serviceability principlesExperience supporting manufacturing, yield issues, and production problem resolutionAbility to drive corrective and preventive actions for field and internal quality issuesExperience with component selection, qualification, obsolescence management, and supplier engagementStrong understanding of cGMP, ISO 13485, and regulated medical device environmentsExperience with CAPA, complaint investigations, audits, and design documentationKnowledge of risk management (ISO 14971), FMEA, and hazard analysisDemonstrated structured problem‑solving skills (e.g., 5‑Why, Fishbone, DOE) with end‑to‑end ownershipStrong technical leadership and cross‑functional collaboration skills, including influencing stakeholdersExcellent written and verbal communication skills for technical documentation and reportingPreferred SkillsExperience with respiratory care or similar regulated electro‑mechanical medical devicesStrong background in pneumatic and electro‑mechanical systems, including component selection and system integrationProficiency in analog and digital circuit design, analysis, and simulationExperience with PCB design, layout considerations, and electrical simulation toolsWorking knowledge of software architecture, logic, and hardware/firmware interactionAbility to interpret and apply product requirements, manufacturing requirements, and test specifications, including alignment to design intent and regulatory complianceExperience with mechanical engineering fundamentals (tolerance analysis, fit, manufacturability, and basic FEA interpretation)Familiarity with EMC/EMI design practices and compliance testingExperience with environmental testing, product qualification, and reliability evaluation processesKnowledge of statistical methods for failure analysis, reliability, and process capability (e.g., Weibull analysis, Cp/Cpk)Experience developing and supporting product test requirements and automated/semi‑automated test systemsExperience with component selection, qualification, lifecycle management, and obsolescence mitigationProficiency with CAD tools (e.g., Creo/Pro‑E, SolidWorks) for cross‑functional collaborationDemonstrated experience with CAPA and structured quality system processesExperience leading small technical teams and managing engineering projects involving internal and external resourcesAbility to work with legacy products and mature designs while preserving design intent, ensuring regulatory compliance, and implementing necessary updates or improvementsOrganizational Relationship/ScopeThis position operates cross‑functionally and collaborates regularly with Product Performance, Complaint Management, Service Support, Device Quality, Post‑Market Surveillance, Device Development, and Materials Management, as well as external partners, to address product lifecycle challenges and support new product introductions.This is an advanced role requiring deep technical understanding of products and therapy across multiple use cases, along with the ability to interpret and balance stakeholder needs. The position serves as a key technical resource, providing guidance, influencing decisions, and driving alignment across functions to ensure effective resolution of complex product issues.Working ConditionsThis role operates across a range of environments, including office, engineering laboratory, and medical device manufacturing areas, supporting hands‑on investigation, testing, and product support activities.The position requires engagement with both development and production settings to diagnose issues, validate design and process changes, and support ongoing product lifecycle needs.Domestic and international travel of up to 20% may be required to support manufacturing sites, suppliers, and field issue investigations.Total RewardsKeenova offers employees a competitive pay and benefits package. Learn more about our Total Rewards benefits at Keenova Careers.DisclaimerThe above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.#J-18808-Ljbffr
| Location | Madison, WI |