Amazon Web Services (AWS), Automation, Business Support, Cloud Computing, Communication Skills, Cross-Functional, DevOps, Docker, Documentation, HIPAA (Health Insurance Portability and Accountability Act), HRIS/HRMS, IT Service Management (ITSM), Identify Issues, Identity Data Management, Incident Management, Linux Administration, Microsoft Product Family, Microsoft Windows System Administration, Production Support, Production Systems, Root Cause Analysis, Security Auditing, Service Level Agreement (SLA), ServiceNow, Single Sign-On (SSO), Slack, Software as a Service (SaaS), Systems Administration/Management, Team Player, Technical Support
Job Title: Senior System Administrator
(US-Based)
Location: United States (Remote)
Experience: 8–12+ Years
Job Summary
We are seeking a Senior System Administrator to lead L2/L3 support for business-critical
applications, enterprise SaaS platforms, and AWS environments. This role requires strong
expertise in Identity & Access Management, ITSM operations, SaaS administration, and cloud
support.
You will serve as a senior escalation point, ensuring system stability, security, compliance, and
operational excellence across production environments while collaborating with Engineering,
DevOps, and Security teams.
Key Responsibilities
Own L2/L3 support for production and non-production applications
Act as escalation point for complex access, performance, and integration issues
Perform root cause analysis (RCA) and drive permanent fixes
Administer enterprise SaaS platforms including Okta, Google Workspace, Microsoft 365,
ServiceNow, SolarWinds, Slack, Zoom, HRIS, and ChatGPT Enterprise
Lead Identity & Access Management (SSO, MFA, lifecycle automation, least-privilege
enforcement)
Manage incidents, SLAs, monitoring, and documentation within ITSM tools
Support AWS environments (EC2, IAM, security groups, storage) and Docker-based
applications
Drive automation for onboarding/offboarding and access workflows
Support security audits and compliance initiatives (SOC 2, HIPAA, GDPR)
Required Qualifications
8–12+ years of experience in Systems Administration or Senior IT Support
Strong hands-on experience with Okta, SolarWinds, ServiceNow, Google Workspace,
Microsoft 365, AWS, and Docker
Experience supporting production SaaS and cloud environments
Strong troubleshooting, incident management, and RCA skills
Knowledge of Windows/Linux administration and networking fundamentals
Excellent communication skills and ability to work cross-functionally