Candidates must be local to the Asheville market
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior System Engineer with HCA Healthcare you can be a part of an organization that is devoted to giving back!
The Senior System Engineer designs, implements, monitors, and supports the HCA system and storage infrastructure. As a primary technical resource, the Senior System Engineer is responsible for the set-up and repair of facility system and storage infrastructure, including the monitoring and diagnosis of system and storage performance, and resolution of system-based incidents and requests reported to the service desk, especially complex incidents requiring research and diagnostics.
The Senior System Engineer maintains the HCA system and storage environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based system equipment. This position assists with facility-based project planning, strategic planning, 24x7 on-call support with other members of IT staff, and may be required to supplement facility-based, on-site support to technical resources.
Design, implementation, monitoring, and support of hardware and software to support the system and storage infrastructure. This includes, but is not limited to: monitoring servers, SAN, data protection (backup and archive), and distributed services/resources for failures and recommending corrective action.
Creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and system operations which improve service and repeatability.
Maintenance and support of facility-level system and storage equipment, including but not limited to: server equipment, SAN, data protection, and other distributed services.
Participation in and support of facility-level technical implementation projects.
Provides 24x7 on-call support based on IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of system or storage-based incidents, equipment failures, etc.
Aids and trains users on proper use of facility technology.
Mentors and trains System Administrators and Associate System Administrators, as needed.
Participates in facility-based IT project planning, as needed. Effectively work with corporate IT&S personnel to ensure that priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Wintel Engineering, corporate Security, and external vendors to support facility operations.
Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
Coordinates and participates in regular -wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved system and storage architecture and security policies.
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
Aids and trains users on proper use of facility technology.
Adheres to and supports HCA IT&S standards, policies and procedures.
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
Required:
Strong knowledge of the following:
Working knowledge of supported operating system (Windows server and VMware ESX), utilities, vendor products, applicable programming languages and scripting, diagnostic techniques, applicable communications protocols, applicable hardware configurations
Must have 2+ years experience in deploying technically complex infrastructure computing solutions across platforms and components.
Hands on experience with virtual technology, such as, Citrix, VMWare ESX, IBM LPARs, VIO servers, and micro-partitions.
Working knowledge of OS environment running one or more databases including SQL, Oracle, DB2.
Experience in one or more of the following: NetBackup, Data Domain, or CommVault
Diagnostic techniques
Applicable communication protocols and hardware configurations
Statistical and analytical tools for system monitoring
Preferred:
Demonstrates broad knowledge of system and storage technologies and standards
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
EDUCATION
Bachelor’s degree in information system is preferred.
EXPERIENCE
3+ years experience with complex server/storage technologies
CERTIFICATE/LICENSE
MCSE required
MCTS/MCITP , VIP or VCP preferred
Valid state drivers license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment
Occasional/ Intermittent Travel
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Senior System Engineer opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.