Senior System Implementation Consultant (AI & Digital Transformation)

Description

Title:Senior System Implementation Consultant (AI & Digital Transformation)

Location: Charlotte, NC

Duration: 29 W

Work Engagement: W2

Work Schedule: Hybrid 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

In this contingent resource assignment, you may: Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Business Execution. Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, and advanced analytical and inductive thinking. Provide expertise to client senior leadership on innovative Business Execution business solutions. Strategically engage with client personnel. Required Qualifications: Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Key Responsibilities:

• Lead end-to-end implementation of AI, Agentic AI, automation, and enterprise technology solutions from planning through production stabilization.
• Develop and manage project plans, deployment roadmaps, implementation schedules, governance forums, risks, dependencies, and executive reporting.
• Drive rollout and onboarding of AI-enabled products and platforms, including Epiplex, Zenerate, Digital Adoption Platforms, and Agentic AI solutions.
• Partner with business stakeholders to identify AI, automation, and process transformation opportunities through process discovery, workflow analysis, and operational insights.
• Conduct process discovery workshops and current-state assessments to identify opportunities for automation, workforce optimization, and AI adoption.
• Establish and manage Human-in-the-Loop (HITL) programs, including review workflows, exception handling, quality controls, and governance frameworks.
• Lead training, onboarding, change management, and operational readiness activities to ensure successful adoption and business transition.
• Support User Acceptance Testing (UAT), release readiness, deployment validation, hypercare, and post-production stabilization.
• Collaborate with Product, Engineering, Data Science, Risk, Compliance, and Operations teams to implement AI and intelligent automation solutions.
• Define, monitor, and report KPIs, adoption metrics, operational performance indicators, and business value realization measures.
• Develop executive dashboards and scorecards to measure adoption, productivity improvements, process efficiency gains, and realized business benefits.

Key Requirements:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Experience in technology implementation, project management, consulting, operations transformation, product deployment, or related disciplines.
• Experience leading enterprise-scale technology, AI, automation, or digital transformation initiatives.
• Experience with stakeholder management, project planning, governance, and executive communications.
• Experience managing user onboarding, training, operational readiness, and change management programs.
• Strong analytical, facilitation, problem-solving, communication, and organizational skills.

Desired Qualifications

• Experience implementing AI, Generative AI, Agentic AI, workflow automation, or intelligent operations solutions.
• Knowledge of Large Language Models (LLMs), prompt engineering, AI orchestration, and enterprise AI adoption practices.
• Experience with Retrieval Augmented Generation (RAG) architectures, knowledge management solutions, document ingestion pipelines, and enterprise search capabilities.
• Familiarity with vector embeddings, semantic search, knowledge retrieval, and enterprise content indexing.
• Experience with process discovery, workflow mining, task mining, and business process intelligence platforms.
• Experience with Epiplex, Zenerate, digital learning platforms, simulation tools, or digital adoption solutions.
• Knowledge of banking operations, operational excellence, and business process transformation practices.
• PMP, Agile, Scrum, Lean Six Sigma, or equivalent certifications preferred.