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Senior Systems Administrator and Network Specialist

SAIC

Springfield, VA

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JOB DETAILS
SKILLS
Apple iMac, Business Continuity Planning (BCP), Capacity Management, Change Management, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), DOS Operating System, Data Recovery, Event Management, Failover, Federal Government, Financial Control, Hard Drives, Hardware Installation, Help Desk, Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Knowledge Management, Leadership, Maintain Compliance, Maintenance Services, Management of Information Systems/Technology (MIS), Metrics, Microsoft Active Directory, Microsoft Windows Server, Microsoft Windows System Administration, Multitasking, Network Administration/Management, Operational Support, Operations Security (OPSEC), Organizational Skills, Performance Analysis, Performance Management, Presentation/Verbal Skills, Preventative Maintenance, Production Support, Production Systems, QoS (Quality of Service), Quality Assurance, Quality Monitoring, Remedy, Requirements Management, Resource Management, Risk Management, Secret Clearance, Security Monitoring, Service Delivery, Software Installation, Software Patches, System Integration (SI), System Operations, System Test, Systems Administration/Management, Systems Engineering, Systems Maintenance, Technical Operations, Technical Support, Testing, Training/Teaching, Work From Home, Writing Skills
LOCATION
Springfield, VA
POSTED
Today
Job ID: 2612254

Location: Springfield, VA, US

Date Posted: 2026-05-06

Category: Information Technology

Subcategory: IT Systems Engineer

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_HYBRID

Description

The Vanguard 2.2.1 program is seeking a qualified professional to perform as an operations technical resource in support of the Department of State's (DoS) Bureau of Information and Resource Management (IRM). The operations organization provides administrator levels 1/2/3 Information Technologies (IT) support for Microsoft active directory and domain controllers' technologies to domestic and overseas embassies and consulates. The candidate will be responsible for the operations and maintenance of production systems. This includes proactive and corrective maintenance duties, incident management, event management, service request fulfillment, problem management and performance management. The position also requires the proven ability to ensure the highest standard of system maintenance, monitor system performance, install windows server software (patches, etc.), maintain reliable system operation, system availability, training sessions for other level 1 and level 2 operations staff and support the change management procedures. Responsible for installation, configuration, troubleshooting, and management of applicable security compliance with the system technical implementation guideline standards (STIGs) and functional requirements for the Classified closed environment.

The successful candidate will be a self-starter, someone who can work independently, and will be flexible in a fast-paced environment. The team performs end-user support, incident and service request management, maintenance and monitoring to ensure quality delivery of services to IRM users globally across the enterprise on a 24x7x365 basis.

Description of Duties:
  • Responsible to meeting performance and Operations based metrics implemented via Remedy for Service Request Completion, Incident response, incident resolution, Queue Management Accuracy and Customer satisfaction
  • Perform corrective maintenance services to include system recovery, Domain Controller rebuild and QA checks before turning system over for monitoring
  • Manage and maintain servers, network appliances and other devices supporting the system described herein, including performance of incident management, capacity management, availability management, performance management, and continuity of operations management to ensure maximum systems availability and performance
  • Perform preventive and operational maintenance activities including periodic service account password resets; storage recovery tasks, archival and deletion of unnecessary files; install/move/add/change (IMAC) activities; continuity of operations and contingency exercises, failover testing and execution; and other periodic system health checks and monitoring to maintain maximum systems availability and performance
  • Perform corrective maintenance activities, in the event of unplanned system outages or degradation, including system restarts, failovers, restoration from archives, rebuilds, and reroute activities, to restore systems availability and performance. Interface with IT Service Center, Customer Liaison Division, IT Operations Center, Security Operations Center and other enterprise elements, contractors, and third parties to perform corrective maintenance. Inform, notify, escalate, communicate, and status corrective maintenance activities to DOS leadership, users, system owners, and other stakeholders, as appropriate
  • Perform Problem Management for all systems and document issues/finding and escalating to engineering as needed
  • Actively participating in knowledge Management changes to ensure Continual Service Improvement (CSI) and provide training to level 1 and level 2 personnel
  • Ensure all troubleshooting steps taken are documented before escalating unresolved incidents/tickets to engineering staff
  • Ensure all required reporting is completed correctly, edited, proofread and ready for dissemination. To include staff's production tickets (daily/weekly/monthly tickets received, tickets closed, tickets pending, etc.), turnover information, daily shift change log, and issues reports
  • Perform Domain Controller upgrade/rebuild, Support DNS/DHCP troubleshooting and management, backup/restore the active directory environment, maintaining domain controller risk scores, hard drive expansion on virtual drives, Administer OU and rights delegation, troubleshooting GPO issues, schedule patch deployment and perform verification checks
  • Ensure services manager is made aware of potential system problems or customer issues to avoid surprising management personnel
  • Provide Day/Mids or Swings shift support to 24x7x365 operations


Qualifications

Required Education & Experience:
  • Bachelor/Associate degree in related technical discipline and 14+ years of experience; masters and 12 years; or equivalent working experience, in Operations/Production support roles in the technology industry supporting a 24x7x365 environment
  • Possess a positive attitude in identifying problems, take ownership, and provide solutions
  • Exceptional oral and written communication skills with experience working directly with customers including VIPs
  • Strong organizational skills; ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables
  • Exhibits objectivity and openness to others views as well as gives and welcomes feedback
  • Experience performing requirements analysis, system patching, testing and management of complex IT systems
  • Strong ability to multi-task and work independently and think outside the box
  • Experience working with customers to capture/document requirements

Required Clearance:
  • ship
  • Active secret or top secret clearance



SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

About the Company

S

SAIC

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions. We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
2013
WEBSITE
https://jobs.saic.com/

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