Senior Systems Administrator/ IT Service Management

Senior Systems Administrator/ IT Service Management

Information Systems

Systems Administrator

$ 50 - $ 53 / Hour

location_onSt. Paul, Minnesota

compass_calibrationRemote

acuteContractor

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Your Role

Akkodis is seeking a Senior Systems Administrator/ IT Service Management for a Contract with a client in St. Paul, MN (Remote). The ideal candidate will be responsible for leading the ServiceNow-to-Freshservice migration, administering the Freshservice platform, and managing system integrations to support business operations.

Rate Range: $50/hour to $53/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Senior Systems Administrator/ IT Service Management Job Responsibilities include:

• Lead and execute the migration of ITSM processes and data from ServiceNow to Freshservice, including planning, workflow mapping, and stabilization activities.

• Administer, configure, and maintain the Freshservice platform, including service catalog, workflow automation, asset management, SLAs, and reporting.

• Design, develop, and support integrations between Freshservice and third-party systems to ensure seamless and secure data flow.

• Establish platform governance standards, configuration best practices, and change control processes to maintain system stability.

• Coordinate and oversee the daily technical activities of offshore contractor resources, ensuring timely and high-quality deliverables.

• Troubleshoot platform and integration issues, perform root cause analysis, and implement corrective actions to improve operational efficiency.

Required Qualifications:

• Bachelor's degree in computer science, Artificial Intelligence, Machine Learning, Data Science, Engineering, or a related field.

• 6-8 years of hands-on experience in AI, Machine Learning, and Generative AI development.

• Strong experience with AWS AI/ML services, including Amazon Bedrock, SageMaker, Lambda, and cloud-native AI technologies.

• Hands-on expertise in LangChain, LangGraph, Agentic AI applications, and Large Language Models (LLMs) including prompt engineering and model optimization.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@akkodisgroup.com.

Pay Details: $50.00 to $53.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1643896

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