St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Senior Systems Analyst - EPIC Cache is one of the Information Technology department's primary support analysts responsible for the general operations of the EPIC Iris/Cache' database platform for St. Lukes University Health Network. Responsibilities include incident management break/fix through general operations, such as performance monitoring, reporting, and tuning, cyber security protection/compliance and disaster recovery/business continuance as well as any/all remediations, associated support, upgrades, and development work.
JOB DUTIES AND RESPONSIBILITIES:
Provides Tier-2 operational oversight of the EPIC Iris/Cache' platform, documents, advises and reports on performance to support high quality operational performance results
Completes work assignments efficiently, keeping administrative maintenance records according to IT department standard practices for operational support services, projects, and demand initiatives
Oversees capacity planning exercises and coordinates updates as it pertains to respective installation, configuration and security protection work for all associated EPIC Cache' systems and subsystems
Consults/advises IT leadership, business sponsors, stake holders, vendor partners and infrastructure engineering teams on associated database maintenance programs, operational issues, and solution management.
Interprets, guides, and advises on performance reports, trends and problems, recommendations for remediation and optimization actions
Evaluates proposed upgrades and impact with new application, platform systems and subsystems, documents, presents and reviews options with associated leadership decisions
Monitors, utilizes SYSTEM PULSE Key performance indicators and dashboards for monitoring, studies analytics, designs, documents, plans, and executes performance improvement programs
Collaborates, coordinates with other EPIC team members on project goals and deadlines providing expert level planning for implementations and operational support of EPIC Iris/Cache/RHEL platform systems and subsystems
Produces high quality results utilizing respective and associated utilities and programs to automate system maintenance processes
Creates, leads, and participates in workshops and stewardship training programs for IT staff members with shared service responsibilities
PHYSICAL/SENSORY DEMANDS:
Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment.
EDUCATION:
Associate and/or bachelor's degree in computer science, information systems, electrical engineering, telecommunications healthcare, or other related discipline preferred. Business School, Military or Technical institute Vocational Training preferred. High School Diploma/GED required.
TRAINING and EXPERIENCE:
5-8 years of experience in a hospital healthcare environment. 8-15 years analyst support of the EPIC Iris/Cache Database.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey.
The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:
Areas of exceptional medical expertise include:
St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community:
Pride - We take pride in our accomplishments and in our organization.
Caring - We show consideration for others and their feelings. We treat others as we want to be treated.
Respect - We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability - We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility - We adapt to the changing needs and expectations of those we serve.
Teamwork - We work together to improve quality.
The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.