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Senior Systems Analyst

Talteam

Remote EST, VA(remote)

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Automation, Backlog Prioritization, Business Operations, Business Processes, Change Requests/Orders, Cloud Computing, Code Reviews, Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Data Formats, Data Modeling, Data Quality, Design Document, Document Management, Documentation, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Finance Software, Financial Systems, Genesys Solutions, Identify Issues, Industry Standards, Kanban, Leadership, Maintain Compliance, Matrix Management, Operational Support, Oracle, Performance Analysis, Prism, Process Flow, Process Improvement, Process Modeling, Project Planning, Quality Assurance, Quality Control, Quality Metrics, Relational Databases (RDBMS), Requirements Management, Requirements Validation/Verification, SAP, SQL (Structured Query Language), Salesforce.com, Scrum Project Management and Software Development, Service Delivery, Software Administration, Software Development, Software as a Service (SaaS), System Integration (SI), System Operations, System Test, Systems Analysis, Systems Maintenance, Technical Presentation, Technical Writing, Test Design, Time Management
LOCATION
Remote EST, VA(remote)
POSTED
1 day ago
The Senior Systems Analyst is responsible for supporting complex application development, systems integration, and operational initiatives across enterprise environments. This role serves as a primary liaison between business stakeholders, technical teams, and project leadership to ensure that business requirements are accurately captured, translated, and implemented within system and process solutions. The incumbent applies industry standard process modeling practices, data analysis techniques, and modern digital tools including BPMN, SaaS integration frameworks, and AI enabled platforms to support system development, customer experience enhancements, and continuous improvement efforts.

Essential Job Functions:
  • Serve as the primary point of contact with Client project staff and/or clients to define and document business and technical requirements for assigned projects.
  • Act as the principal liaison between business stakeholders and technical personnel to ensure alignment of project objectives, requirements, and deliverables.
  • Develop a comprehensive understanding of business processes, operational workflows, and system components, and translate this knowledge into detailed functional and technical specifications.
  • Lead or support requirements development activities, including work plan creation, task coordination, timeline management, and resource planning.
  • Define and document data file extracts, automated process flows, report structures, and content specifications to support application development, enhancement, and maintenance activities.
  • Support customer application development and systems integration efforts involving SaaS platforms, including CRM systems, customer experience tools, document management solutions, and financial ERP applications.
  • Analyze and document system interfaces, data flows, and integration points across cloud based and on premises applications.
  • Design, document, and produce ad hoc and recurring reports that summarize, analyze, and present data in support of project operations and decision making.
  • Participate in system testing, design reviews, and code walkthroughs to validate requirements and ensure compliance with quality standards.
  • Audit, evaluate, track, and report on application performance and project activities to ensure adherence to QA/QC requirements.
  • Provide support for system maintenance activities, including the assessment of change requests, troubleshooting of issues, and coordination of enhancements.
  • Lead Electronic Data Interchange (EDI) and file transfer requirements development

Minimum Education requirement:
  • Bachelor's degree in related field.
  • Years of Required Work-Related Experience:
  • 5-7 years of relevant professional experience required
  • Equivalent combination of education and experience considered in lieu of degree.

Key Skills and Abilities Preferred:
  • 2+ years of experience with X12 data formats (e.g. 834/820)
  • Demonstrated experience applying Agile methodologies (Scrum or Kanban) for backlog refinement, user story development, acceptance criteria definition, and estimation using Jira or comparable tools.
  • Proficiency in Business Process Model and Notation (BPMN 2.0) for documenting current state and future state workflows.
  • Experience supporting customer application development and systems integration involving SaaS products, APIs, and cloud based services.
  • Experience supporting CRM platforms (e.g., Salesforce, Dynamics, or comparable systems) and customer experience technologies, including Genesys Cloud CX. Familiarity with digital experience solutions, customer journey mapping, and omnichannel service delivery platforms.
  • Experience working with document management systems, workflow automation tools, and content services platforms.
  • Exposure to financial ERP systems (e.g., Oracle, SAP, Workday, or similar) and understanding of financial data flows and business processes.
  • Proficiency with AI enabled analysis and documentation tools, including platforms that support automated requirements generation, data analysis, or process optimization.
  • Experience with process automation technologies (e.g., RPA tools such as UiPath, Blue Prism, or Power Automate).
  • Strong working knowledge of Structured Query Language (SQL) and Relational Database Management Systems (RDBMS).
  • Understanding of data modeling concepts, data governance principles, and data quality frameworks.
  • Experience collaborating with cross functional teams within large, matrixed organizational environments.
  • Extensive experience working with Jira or similar work management and tracking tools.
  • Experience working with AWS Cloud services, including data integration, analytics, and application development components.
  • Strong analytical, communication, and documentation skills, with the ability to convey complex technical information to non technical audiences.




**Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**

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