Senior Systems Engineer - Applications

BENEFITS: Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

EXTENSION/CONVERSION: Eligible

ROLES & RESPONSIBILITIES

Senior Systems Engineer - Applications is responsible for the delivery, administration, and optimization of business applications that support plant operations and related enterprise functions, with primary ownership of computer guided procedure/work execution capabilities delivered through the NextAxiom Dynamic Work Execution Platform (DWEP), including the Dynamic Instructions (DI) product line and HyperService capabilities.

This role ensures the availability, performance, and reliability of mission-critical business applications, supports implementation and upgrade projects, and provides advanced technical leadership in application management. You will collaborate closely with plant operations teams, business users, IT teams, and vendors to implement, configure, and support enterprise applications hosted in on-premises, cloud, and hybrid environments.

Application Management & Support

• Serve as the primary administrative resource for business applications supporting plant operations, including EAM/ERP and related enterprise systems, with ownership of the digital work execution/Dynamic Instructions application suite.
• Plan, deploy, configure, and maintain enterprise applications in Windows and Linux environments, including DI authoring and execution components.
• Perform regular maintenance, including application patching, plugin updates, and configuration changes.
• Provide Tier 2/3 support, investigate and resolve application issues, and mentor staff on support for DI authoring, conversion, testing, and field execution usability issues.

Digital Instructions and Work Execution Enablement (DI/HyperService Specialty)

• Lead the conversion of existing procedures and work instructions into computer-guided Dynamic Instructions, using platform conversion tooling, then optimize and enrich the content to fully leverage the digital paradigm via DI authoring tools.
• Partner with procedure writers, planners, supervisors, and craft professionals to gather feedback and continuously optimize DI content for field performance, usability, and compliance.
• Validate, test, and optimize digital procedures using platform testing/performance tools to support reliable execution in operations.
• Develop and maintain governance friendly procedure/work package artifacts and system documentation that support controlled deployment and audit readiness (configuration, workflows, integrations, and customizations).

Integration & Optimization

• Support and optimize integration between enterprise systems and platforms such as IoT, GIS, SCADA, financial, and HR systems, including integration points needed to enable end to end digital work execution.
• Implement automation for application deployment, configuration, and monitoring to improve reliability and efficiency.
• Monitor system performance, troubleshoot issues, and prevent service degradation.

Compliance & Documentation

• Participate in business continuity planning, disaster recovery testing, and cybersecurity compliance efforts.
• Support audits and regulatory compliance (e.g., NQA-1, FERC, NERC, SOX) by ensuring application controls are in place and functioning.
• Develop and maintain system documentation, including configurations, workflows, integrations, and customizations.

Project Delivery

• Lead or contribute to system lifecycle initiatives, including selection, implementation, upgrades, and retirement, with accountability for DI/HyperService platform delivery outcomes.
• Collaborate with stakeholders to ensure minimal operational disruption during application deployments and upgrades.

ESSENTIAL QUALIFICATIONS

• Bachelor's degree in information technology, Computer Science, Engineering, or related field (or equivalent work experience).
• 7+ years of experience managing enterprise or business applications, with at least 5 years administering ERP/EAM platforms in a utility, manufacturing, or similarly regulated environment.
• Strong understanding of plant operations and business processes in regulated industries, ideally nuclear or utility sectors.
• Hands-on experience with ERP/EAM systems such as Oracle, IBM Maximo, Asset Suite.
• Proficiency in SQL, scripting languages (PowerShell, Python, Bash), and integration tools (APIs, ETL, HyperService middleware).
• Own and support the application stack for HyperService/DWEP, including services built on Node.js, Java, and hosted on Apache Tomcat
• Experience with cloud technologies (Azure, AWS) and hybrid environments.
• Familiarity with ITSM tools (e.g., ServiceNow) and ITIL processes.
• Knowledge of cybersecurity best practices for enterprise systems.
• Demonstrated ability to use digital tooling to convert, author, test, and optimize computer-based procedures.
• Strong knowledge of procedure development, work package creation, and work process documentation within a regulated industry
• Strong analytical and troubleshooting skills.
• Strong interest in technology and innovation, with a desire to leverage digital tools for process improvement
• Excellent verbal and written communication skills, effectively engaging with both technical and non-technical audiences.
• Ability to manage multiple priorities in a collaborative, fast-paced environment.

BONUS QUALIFICATIONS

• 5+ years of experience with nuclear grade procedures
• Experience with cloud-hosted enterprise applications; experience with electronic work package, HyperService, and/or Digital Work Execution Platform preferred
• Familiarity with regulatory frameworks such as FERC, NERC CIP, and NQA-1.

Travel required: 0-5%

WHY AVERRO?

BENEFITS: We offer premium benefits to our contractors.

VETERAN OWNED: We support and place a high number of veterans.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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