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Senior Systems Engineer

L7 Solutions

Fort Lauderdale, FL

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Business Strategy, CCEA - Citrix Certified Enterprise Administrator, CCIA - Citrix Certified Integration Architect, CCNA - Cisco Certified Network Associate, Cellular Telephone, Citrix Product Family, Cloud Computing, Communication Skills, Computer Maintenance, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop PC, Disaster Recovery, Emerging Technology, Firewalls, Information Technology & Information Systems, Internet Security, Interpersonal Skills, Local Area Network (LAN), MCP - Microsoft Certified Professional, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Maintenance Services, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Server, Multitasking, Network Administration/Management, Network Connectivity, Network Routers, Network Support, Network System Hardware, On Site Support, Problem Solving Skills, Publications, RMON, Reimbursement, Remote Access, SonicWALL, Systems Engineering, Systems Maintenance, Team Lead/Manager, Team Player, Technical Leadership, Technical Support, Telephony, Typing, VMWare, VMWare Certified Professional (VCP), VPN (Virtual Private Network), Virtualization, Wide Area Network (WAN)
LOCATION
Fort Lauderdale, FL
POSTED
30+ days ago

Senior Systems Engineer – Advance Your Career with L7 Solutions!

L7 Solutions, a leader in IT and cybersecurity, is seeking a Senior Systems Engineer to drive innovation and deliver top-tier technical solutions. In this role, you’ll design, implement, and support cutting-edge IT infrastructure for our clients, ensuring optimal performance and security.

✔ Competitive Salary + Growth Opportunities
✔ Hands-On Work with Advanced Technologies
✔ Collaborative, High-Performance Team Environment

If you're a skilled engineer ready to take on complex challenges and make an impact, apply today!


As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks.

The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects.

Basic Functions:

  • Provide IT support relating to issues with internal systems and network infrastructure.
  • Support services for Microsoft-related technologies: Windows Server, Microsoft 365, Azure, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
  • Support disaster recovery solutions.
  • Remote access solution support: VPN, Terminal Services, and Citrix.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
  • Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed.
  • Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments.

Knowledge, Skills, and Abilities:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: an ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service requests.

Benefits:

  • 401K with company match
  • Mobile phone reimbursement
  • Competitive salary based on experience and qualifications
  • Health, vision, and dental benefits included
  • Mileage reimbursement
  • Performance-based incentives
  • Generous bonus levels
  • Full on the job training & support
  • Fun working environment and culture
  • Great opportunity for advancement
  • PTO

Compensation Range: $75K - $95K, depending on experience and qualifications.

Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth. Apply now and lead our team to new heights!

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L7 Solutions

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