Resp & Qualifications PURPOSEEnsures the stability integrity and efficient operation of the organization information systems that support organizational functions. This is achieved by monitoring supporting and optimizing all networked software and associated operating systems. Assesses architecture and current system limitations defines and designs system specifications disaster recovery procedures and evaluates inputoutput processes and working parameters for hardwaresoftware compatibility.We are looking for a Systems Engineer to manage and support enterprise endpoints and drive the integration of Microsoft Copilot across the organization. This dual-focus role ensures the security stability and performance of both physical and virtual desktops while also engineering Copilot features to enhance user productivity and automation. Responsibilities include endpoint management software packaging for virtual Desktop Infrastructure VDI vulnerability mitigation desktop tools and applications administration Copilot configuration and optimization audit support and daily end-user assistance. The ideal candidate will be detail-oriented security-conscious and capable of troubleshooting and improving both endpoint and Copilot environments in a fast-paced setting.ESSENTIAL FUNCTIONSInstalls tunes upgrades troubleshoots and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration user account management disaster recovery strategy and networking configuration.Develop and implement techniques to prevent system problems troubleshoots incidents to recover services and supports root cause analysisAutomates the installation and configuration of applications in development and productions environments.Evaluates new systems by performing in-depth tests including end-user reviews. Researches software and related products to support recommendations and purchasing. Determines systems integration issues by evaluating components developing and completing performance tests analyzing test data studying project requirements analyzing user and potential user input evaluating similar and related products and systems. Develop system automation and system integration of business processes.Improves engineering job knowledge by attending educational workshops reviewing professional publications establishing personal networks benchmarking state-of-the-art practices participating in professional societies.SUPERVISORY RESPONSIBILITYPosition does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.QUALIFICATIONSEducation Level Bachelors Degree in Information Technology or Computer Science OR in lieu of a Bachelors degree an additional 4 years of relevant work experience is required in addition to the required work experience.Experience 5 years software hardware andor systems engineering related experiencePreferred QualificationsEndpoint ManagementManage and maintain Windows 11 endpoints across physical and virtual desktop environments VDI.Package test and deploy software applications for VDI and physical desktops.Implement and enforce security policies patches and vulnerability mitigation strategies.Administer and optimize desktop tools applications and endpoint management solutions.Provide Tier 3 support to end users troubleshooting hardware software and connectivity issues.Support audit and compliance requirements ensuring adherence to security and regulatory policies.Monitor and enhance endpoint performance stability and security through proactive maintenance.Automate processes using PowerShell or other scripting tools to improve efficiency.Collaborate with IT and security teams to implement best practices for endpoint management.Copilot EngineeringEngineer and configure Microsoft Copilot features within Microsoft 365 and Entra environments.Integrate and manage Microsoft Copilot across Windows 11 endpoints to enhance user productivity.Develop and maintain Copilot workflows and automation scripts tailored to enterprise needs.Train and support end users in leveraging Copilot capabilities for daily tasks and troubleshooting.Collaborate with Microsoft and internal teams to optimize Copilot deployment and performance.Monitor Copilot usage metrics and feedback to drive continuous improvement.Ensure Copilot features comply with organizational security and compliance standards.Stay up to date with the latest Windows 11 features security updates and industry trends.Ability to provide occasional after-hoursweekend support if needed.3 years of experience in Windows endpoint management and software packaging.1 year of experience engineering and configuring Microsoft Copilot in Microsoft 365 and Entra environments.Knowledgeable in VDI environments.Strong knowledge of endpoint security patching and vulnerability management.Experience implementing security best practices to harden systems CIS.Experience with desktop application deployment and troubleshooting.Familiarity with Intune SCCM and ServiceNow is a plus.Understanding of AI-driven productivity tools and their integration into enterprise workflows.Ability to create and manage Copilot prompts templates and automation routines.Familiarity with Microsoft Graph API and Copilot extensibility models.Strong analytical skills to interpret Copilot usage data and optimize performance.Knowledge of audit and compliance requirements related to endpoint security.Proficiency in PowerShell scripting for automation and configuration management.Strong problem-solving skills and ability to work independently and collaboratively.Excellent communication skills to support end users and work with cross-functional teams.LicensesCertificationsITIL Foundations v3 within 180 Days PreferredKnowledge Skills and Abilities KSAsKnowledge of programming languages and web based technologies.Proficient in Microsoft Office applications.Ability to collaborate to solve technical problems across teams.Excellent communication skills both written and verbal.Salary Range 96552 - 191763Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as but not limited to the scope and responsibilities of the position the candidates work experience educationtraining internal peer equity and market and business consideration. It is not typical for an individual to be hired at the top of the range as compensation decisions depend on each cases facts and circumstances including but not limited to experience internal equity and location. In addition to your compensation CareFirst offers a comprehensive benefits package various incentive programsplans and 401k contribution programsplans all benefitsincentives are subject to eligibility requirements.Department IT Technical Services - DirEqual Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity EEO employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.Where To Apply Please visit our website to apply www.carefirst.comcareersFederal DiscPhysical Demand Note The incumbent is required to immediately disclose any debarment exclusion or other event that makes himher ineligible to perform work directly or indirectly on Federal health care programs.PHYSICAL DEMANDSThe associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write type key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.Sponsorship in US Must be eligible to work in the U.S. without Sponsorship.LI-ZW1