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Senior Systems Engineer – Monitoring & Observability (Dynatrace Focus)

Iconma

Columbia, MD

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Bash Scripting, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, DNS (Domain Name System), Database Middleware Software, Detail Oriented, Documentation, Financial Services, GCP (Good Clinical Practices), Health Insurance, Health Plan, Healthcare, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Information Technology & Information Systems, Linux Operating System, Load Balancing, Microsoft Windows Azure, Microsoft Windows Server, Performance Analysis, Performance Metrics, Reporting Dashboards, Root Cause Analysis, Scripting (Scripting Languages), Systems Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Time Management, Trend Analysis, VMWare, Virtualization, Windows PowerShell
LOCATION
Columbia, MD
POSTED
2 days ago
Our Client, a Health Insurance company, is looking for a Senior Systems Engineer – Monitoring & Observability (Dynatrace Focus) for their Columbia¸ MD/Hybrid location.
 
Responsibilities:
  • Monitoring & Observability:
  • Configure, maintain, and optimize monitoring solutions using Dynatrace.
  • Support end-to-end visibility across infrastructure, systems, and applications.
  • Develop and maintain dashboards, alerts, and health checks.
  • Monitor service performance and availability, ensuring timely detection of issues.
  • Assist in defining and maintaining alert thresholds to reduce false positives.
  • Infrastructure & Systems Monitoring:
  • Monitor servers (Windows/Linux), virtual environments, and cloud platforms.
  • Support monitoring of databases, middleware, and network components.
  • Partner with infrastructure and cloud teams to identify performance trends and capacity needs.
  • Proactively identify potential issues before they impact production.
  • Incident Support:
  • Participate in incident response efforts related to performance and availability.
  • Provide monitoring insights during troubleshooting calls.
  • Support root cause analysis and identify monitoring gaps.
  • Continuous Improvement:
  • Help improve monitoring standards and documentation.
  • Recommend enhancements to monitoring configurations and alerting strategies.
  • Support integration of monitoring tools with ITSM platforms.
 
Requirements:
  • Required Qualifications
  • Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.
  • 5+ years of experience in systems engineering, infrastructure support, or monitoring roles.
  • 2+ years of hands-on experience with Dynatrace or a similar APM/monitoring tool.
  • Experience monitoring:
  • Windows and Linux servers
  • Virtualized environments (e.g., VMware)
  • Cloud platforms (AWS, Azure, or GCP)
  • Basic understanding of networking concepts (DNS, TCP/IP, load balancing).
  • Experience with scripting or automation tools (PowerShell, Bash, or similar) preferred but not required.
  • Preferred Qualifications:
  • Experience in regulated industries (e.g., healthcare, financial services).
  • Familiarity with Kubernetes or container monitoring.
  • Knowledge of ITIL practices.
  • Key Competencies
  • Strong troubleshooting and analytical skills.
  • Ability to interpret monitoring data and system performance metrics.
  • Good communication skills and ability to collaborate across teams.
  • Detail-oriented with a proactive mindset
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
 

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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