Senior Systems Operations Analyst

Mindlance

Philadelphia, PA

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JOB DETAILS

SKILLS

Analysis Skills, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Business Analysis, Business Case, Business Intelligence Software, Cadence, Change Management, Communication Skills, Cross-Functional, Data Analysis, Data Cleaning, Data Management, Data Mapping, Data Processing, Data Quality, Documentation, Finance, Financial Services, Home Automation, Lead Generation, Metrics, Microsoft Excel, Operational Support, Performance Metrics, Pivot Tables, Power BI, Problem Solving Skills, Quality Assurance, Reporting Dashboards, Requirements Management, Risk, Risk Management, Source Code/Configuration Management (SCM), Standards Development, System Operations, Systems Analysis, Trend Analysis, Validation Documentation

LOCATION

Philadelphia, PA

POSTED

10 days ago

Job Title: Key Indicators Delivery Analyst
Location: NY, Philadelphia, or Atlanta. (location must be listed at the top of the resume)
Work arrangement: Hybrid. 3 days onsite and 2 days remote
Enterprise Risk Management team is seeking a Key Indicators Delivery Analyst to accelerate the upgrade and delivery of the Key Risk Indicators (KRI) initiative. This role will provide dedicated capacity to maintain current reports, support indicator design, data sourcing, documentation, and operationalization of a client-wide KRI dashboard. The contractor will partner closely with the initiative lead and the LRR Technology team to drive execution and remove bottlenecks.

Responsibilities

Lead the preparation of quarterly Key Indicators reports in current cadence and format
Support the definition and implementation of the new Key Risk Indicators Program
Drive indicator intake and requirements sessions; capture decisions and action items
Draft indicator definition sheets using standard templates; maintain version control and change logs
Partner with data owners to identify sources and validate data; document data lineage and assumptions
Perform data analysis including trend checks, reasonability checks, and outlier reviews; prepare summaries
Coordinate stakeholder reviews and approvals; track follow-ups to closure
Support recurring reporting operations (refresh, QA, packaging) and maintain an issue/risk log
Define requirements for automation of reporting into a self-service tool leveraging NRG or other platforms
Help build a business case for AI-enhanced dashboards with AI agents or AI-generated alerts and analyses
Assist in the program management of the ERM program deliverables and general support of ERM programs including Incident Reporting, Issues & Actions, and NRG maintenance

Qualifications & Skills
Required:

Bachelor's degree in Business, Finance, Risk Management, Data Analytics, or related field
3+ years of experience in risk management, business analysis, data analysis, or reporting operations
Strong analytical skills with familiarity in risk-based metrics and indicator frameworks
Experience with data management processes (data sourcing, mapping, validation, and lineage documentation).
Proficiency in Power BI or similar business intelligence/visualization tools.
Strong cross-functional coordination and stakeholder management skills.
Strong problem-solving skills and creative thinking.
Excellent documentation and communication skills.
Ability to manage multiple workstreams in parallel with attention to quality and consistency.
Basic Knowledge of Excel - Pivot Tables, Formulas, data cleaning.

Preferred:

Experience with GenAI platforms and building automation/agents to streamline reporting.
Familiarity with governance frameworks, audit artifacts, and change management processes.
Prior experience in financial services or exchange/market infrastructure environments.
Knowledge of Key Risk Indicator (KRI) or Key Performance Indicator (KPI) program design.

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Mindlance

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