Antenna, Communication Systems, Communication Theory, Customer Support/Service, Equipment Maintenance/Repair, Identify Issues, Maintenance Services, Problem Solving Skills, Project/Program Management, Proofreading, Radio Frequency, Receivers, Sales, Sales/Support Engineering (SE), Systems Administration/Management, Systems Maintenance, Technical Drawing, Technical Support, Technology Analysis, Trunked Radio, Two Way Radio, Wireless Communications, Wireless Radio
Summary Provides senior-level technical engineering and implementation support to customers for a variety of equipment and services sold by the company.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Performs system maintenance on complex communications systems.
- Provides technical support and implementation assistance to Sales Division and customers.
- Assists Chief Engineer with the design and proofing of systems.
- Assists journeyman technicians in troubleshooting complex system failures.
- Analyzes advanced technological problems and recommends solutions or alternatives.
- Aids other technicians with system installations and staging.
- Coordinates complicated system installations and manages projects.
- Creates technical system drawings.
- Provides system support and training to end-users.
Supervisory Responsibilities
This job has no direct supervisory responsibilities. Main train or lead a technician or team.
Education and/or Experience:
- Bachelor's degree (B. A.) from four-year college or university in RF electronic technologies plus more than 8 years related experience and/or training in maintaining and troubleshooting complex communications systems; or equivalent combination of education and experience.
- Three to five years' experience in 2-way radio and wireless communication systems theory. Able to use computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.
- Experience in diagnostics, repair, maintenance, program wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers.
- Experienced with dispatch consoles, paging infrastructure, and trunked radio systems. Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.