SENIOR TAX COMPLIANCE REPRESENTATIVE

Job Posting: Senior Tax Compliance Representative

Employment Development Department

JC-534069

• Senior Tax Compliance Representative

SENIOR TAX COMPLIANCE REPRESENTATIVE

$6,646.00 - $8,324.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/16/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Why join the Contribution Adjustment Section (CAS) in the Tax Processing and Accounting Division (TPAD)?

The CAS is engaged in providing critical services to California employers by processing exception workloads and ensuring data integrity through analysis and taxpayer outreach. We support employers by resolving exception workloads and ensuring the accuracy of tax payments, returns, adjustments, refunds, and petitions.

We are an innovative and solution-oriented team of knowledgeable professionals who support taxpayers and guide them towards voluntary compliance. We are driven by curiosity, optimism, the belief that everyone can grow, and we care about our people.

Are you a highly motivated person that values a positive, empowering and inclusive work environment? Do you possess excellent analytical, communication and organizational skills? If you are looking for an exciting opportunity and want to join a dynamic team and unlock your potential as a Senior Tax Compliance Representative (STCR), then this is the place for you!

About this role:

The STCR in the Tax Processing and Accounting Division's (TPAD) Contribution Adjustment Section (CAS), serves as the Group Lead and assists the Tax Administrator I (TA I) in planning, organizing, and directing the activities relating to the workloads in CAS. Our Section performs critical functions in processing employer tax payments, returns, adjustments, overpayment, and non-audit related petitions and hearings. We are looking for an individual to lead the Contribution Adjustment Group (CAG) 5. The incumbent will be responsible for overseeing CAS workloads and functions, drafting policy and procedures, tracking staff progress, developing and providing training, developing and maintaining reports, conducting system testing, special projects and providing administrative support to the section.

Additionally, the STCR acts as the procedural advisor and attends meetings as the Group's representative. As Group Lead, the STCR prepares and maintains accurate inventory and production reports for the Group and runs daily and weekly reports to assist the TA I in the workload management process.

The successful candidate will have the special combination of excellent leadership, analytical, communication, interpersonal, and coaching and mentoring skills. In addition, they will possess knowledge of the automated systems used in TPAD, have experience and the ability to work independently or as part of a team, demonstrate a high level of performance, and ensure goals and timeliness are met. The incumbent should be inquisitive and willing to step outside of the box.

This position is in the heart of downtown Sacramento and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

The office is within walking distance of Light Rail, farmer's markets during the summer months, the Golden 1 Center, and an eclectic collection of retailers, restaurants, and entertainment venues.

If you have questions about the actual position, please contact the "Hiring Unit Contact" listed below under Contact Information.

You will find additional information about the job in the Duty Statement.

Position(s) exist in Sacramento County.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SENIOR TAX COMPLIANCE REPRESENTATIVE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-534069

Position #(s):

280-640-8687-006

Working Title:

Senior Tax Compliance Representative

Classification:

SENIOR TAX COMPLIANCE REPRESENTATIVE

$6,646.00 - $8,324.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 a.m. - 5:00 p.m.

Work Week:

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

A cover letter is required. Failure to include a cover letter will disqualify you from advancing to the interview process.

The cover letter should be no longer than two pages and must contain the following information:

• Begin your letter by addressing the hiring manager Scott Simpson by name.
• Cover letter must include the title of position you are applying for, Senior Tax Compliance Representative in the EDD Contribution Adjustment Section.
• Your cover letter must have a statement describing how your skills and experience align with the desirable qualifications listed and make you the best candidate for the job.

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

The SENIOR TAX COMPLIANCE REPRESENTATIVE is a Departmental Promotional exam for EDD employees only. The next administration of the STCR exam is tentatively scheduled for JUNE 2027.

For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/16/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control #534069

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control #534069

EDD/Human Resource Services Division

1416 9th Street, 1st floor lobby

Sacramento, CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ.
• Other - A Cover Letter is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated experience interpreting and applying policies, regulations, and CUIC to resolve complex tax or workload issues.
• Strong professional verbal and written communication skills, including the ability to explain technical information clearly to diverse audiences.
• Exceptional interpersonal skills, exercising sound judgment, discretion, tact, and professionalism when working with staff, taxpayers, and stakeholders.
• Proven ability to build and maintain effective working relationships with internal and external customers, fostering collaboration and trust.
• Ability to plan, organize, and prioritize multiple assignments; adapt to changing workloads and deadlines; and work effectively under pressure.
• Experience leading, coaching, or mentoring staff to support performance, development, and continuous improvement.
• Strong analytical and problem solving skills with the ability to evaluate data, identify trends, and recommend process improvements.
• Proficiency with ACES and other EDD automated systems, or demonstrated ability to quickly learn new systems and technologies.
• Experience preparing workload reports, tracking inventory, or supporting workload management processes.
• Ability to contribute to procedural development, training, and special projects in a fast paced, evolving environment.

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact:

Scott Simpson

(916) 982-1241

Scott.Simpson@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 654-8434

Accessibility@edd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is required. The SOQ demonstrates your ability to present information clearly and concisely in writing. Applications submitted without a completed SOQ may not receive further consideration.

Formatting Requirements:

• Maximum of 2 pages
• Single spaced

Instructions:

Submit an SOQ that addresses all three questions below. Your responses must be clear, concise, and based on your own work experience. Each response should include:

• a specific situation,
• your role,
• the actions you took, and
• the results of those actions.

Your SOQ is your opportunity to demonstrate how your experience applying tax laws, analyzing complex workload issues, and leading staff has prepared you for the Senior Tax Compliance Representative (STCR) position in the Contribution Adjustment Section (CAS).

SOQ Questions:

1. Describe a complex situation in which you applied the California Unemployment Insurance Code (CUIC) to make a compliance or enforcement decision. Explain the CUIC sections or policy requirements you interpreted, the issue you faced, how you applied the law, and the impact of your decision.

2. Provide an example of a difficult tax compliance issue you investigated. Describe the complexity of the issue, how you analyzed the account or case, the steps you took to resolve it, and the outcome of your investigation.

3. Discuss a situation where you led a team or guided coworkers through a significant workload challenge, policy change, or project. Include your leadership role, how you supported or directed staff, the actions you took, and the results achieved.

General Guidelines:

• Use detailed, concrete examples rather than general statements.
• Clearly explain your thought process, decision making, and problem-solving methods.
• Highlight outcomes, improvements, or measurable results when possible.
• Focus on experiences that demonstrate readiness for STCR responsibilities.
• Ensure your SOQ is well organized, professionally written, and concise.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles

Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.