SENIOR TAX RECORDS SPECIALIST

Minimum Qualifications

Completion of 60 semester credits and two years of advanced clerical experience to include customer service and personal computers experience is required; OR high school diploma or GED and one year of experience as a Tax Records Specialist is required. Additional experience may substitute for the required education on a year-for-year basis.

Recruitment Notes

Description: The Senior Tax Records Specialist performs highly responsible, complex, and technical administrative work involving Real Estate and Tangible Personal Property tax records, statutory compliance, corrections, delinquent accounts, redemptions, and coordination with internal and external agencies. The position requires strong analytical ability, attention to detail, independent judgment, and proficiency in Adobe Acrobat and Microsoft Office applications. This role supports tax roll administration, delinquency processes, tax deed application verification, corrections, refunds, quality control reviews, and customer service resolution. The Senior Specialist also assists in training and mentoring staff, providing process guidance, and ensuring adherence to Florida Statutes and Department of Revenue rules.

This position requires handling a high volume of calls, as it is part of our Call Center Unit.

Recruitment Notes

Recruitment Notes:

This is advanced, specialized clerical and public contact work performed in a high-volume, fast-paced tax collection and customer service environment. Employees in this position review and participate in the work of subordinate tax collection clerks and perform transactions involving Florida licenses, titles, registrations, taxes, payments, and related records.

Work requires the exercise of independent judgment to identify and resolve complex work problems, make appropriate decisions within established guidelines, and maintain established productivity, quality, and service standards in a demanding, deadline-driven environment. Employees must transition efficiently among transaction processing, customer service, quality review, payment and fulfillment activities, staff assistance, and other operational priorities.

Depending on assignment, the position may function in a high-speed payment processing and fulfillment environment or in a customer contact center handling a substantial volume of telephone calls, emails, and taxpayer inquiries. Responsibilities include processing and reconciling transactions, researching and resolving discrepancies, monitoring and resolving customer issues, handling escalated or non-routine matters, and ensuring the accurate and timely completion of work in accordance with applicable statutes, regulations, policies, and procedures.

Employees train, coach, guide, and assist subordinate staff; review work for accuracy and compliance; research and resolve complex discrepancies and operational issues; and explain applicable Florida Statutes, State Department rules, and County procedures. The work requires sound judgment, accuracy, attention to detail, professionalism, effective communication, and the ability to prioritize competing operational and customer service demands while maintaining established productivity, quality, and service standards.

The position may report to different supervisors depending on assignment and may be located within either the Customer Contact Center or the Fulfillment Payment Processing Division.