Senior Tech Delivery Lead Open Text

Summary:

Fluent across the full technology stack; owns delivery and support responsibility for two or more product or platform teams; drives technical priorities; supports delivery efforts through technical advisory, coaching of other technical team members, and may also support hands-on execution; ensures technical consistency of the finished product with identified needs.  Leadership of direct reports – Software Engineers. Takes ownership of and is accountable for a portfolio of products, features, components, or solutions in a team leadership role and associated performance metrics.  Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.

Responsibilities:

• Drives technical priorities and owns delivery and support responsibility for one or more product or platform teams
• Oversees agile development activities for a product or platform and leads the development of key mechanisms that support agile delivery
• Collaborates between interdependent groups to troubleshoot and resolve technical issues and cross-team dependencies
• May sometimes provide hands-on assistance with exceptionally complex technical solutions, operating as a senior engineer
• Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items
• Ensure the engineering and technical considerations are accounted for in team rituals
• Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation / planning process to obtain diverse perspectives
• Leads the technical design of the products or platforms and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to
• Reports on detailed progress and issues to team members and business stakeholders
• Creates timeline of delivery schedule for work activities
• Ensuring that environments and teams are adequately scoped, planned and established matching skills and resources required.
• Demonstrate independent and creative in approach to problems and issues
• Demonstrate ability to assimilate new knowledge and technologies
• Own end to end technical solution delivery
• Demonstrate ability to gather functional knowledge over functions supported by the platform/products they support and ability to drive workshops designing solutions.
• Solves escalated issues and directly contributes to problem resolution. Acts as a coach during conflict management and leverages crisis management techniques.
• Rapidly adapts to new information, changing conditions, or unexpected obstacles. Adjusts project plans based on input from staff and stakeholders.
• Determines objectives, sets priorities, and delegates work.
• Ensures project(s) is aligned with strategic vision and subsequent priorities. 
• Responsible and accountable for a portfolio of products, features, components, or solutions in a team leadership role and associated performance metrics. 
• Develops project teams and staffing plans based on consideration of strategic objectives and vision. 
• Support senior leadership and finance business partner on IT business case creation.
• Considers financial data when making decisions.
• Directly communicates with a broad range of business and technical stakeholders across the organization.
• Utilizes advanced knowledge to deliver technical presentations to a variety of audiences including key stakeholders.
• Synthesizes data and other information to arrive at insights and develop compelling stories for team members and/or stakeholders. 
• Identifies risks and their potential outcomes and implements working solutions.
• Serves as an industry authority and thought leader internally. 

Experience:

• Bachelor's degree in CS or 5-7 years of software development experience, including 1 year in a dev focused leadership role
• 8+ years of experience in developing and supporting high performance and highly scalable applications in an agile environment, depending on education
• Extensive hands-on experience with the underlying technologies of product/platform (programming languages, databases, application integration etc.)
• Strong understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Fluency in DevOps, including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as a code, and monitoring

Preferred Experience:

• Experience and deep knowledge in one of the Digital platforms such as OpenText ECM which includes:
  • OpenText Intelligent Capture
  • OpenText Core Share
  • OpenText Content Management (Extended ECM)
  • OpenText Core Digital Asset Management (Core DAM)
  • OpenText Experience Aviator (AI)
  • OpenText Archive Center
  • OpenText Media Management
  • OpenText Capture & Intelligent Document Processing (IDP)
  • OpenText Intelligent Viewing

• Experience working with cross-functional teams, preferably Finance, Merchandising, Sales and Marketing.
• Experience and deep knowledge in Artificial Intelligence, AI model development and use of AI in Digital platforms.

Competencies:

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Flexible mindset and demonstrated ability to grow skillset and work across the full technology stack
• Excellent technical and analytical skills to discuss problems, analyze solutions and enable improvement
• Excellent communication skills to effectively manage key business stakeholder relationships
• Highly proficient in teamwork and collaboration skills
• Demonstrate ability to gather functional knowledge over functions supported by the platform/products they support and ability to drive workshops designing solutions.

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