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Senior Tech Lounge Specialist

Compucom Staffing

Juno Beach, FL

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JOB DETAILS
SALARY
$22.50–$30 Per Hour
SKILLS
Accidental Death and Dismemberment (AD&D), Android, Apple iPad, Apple iPhone, Asset Management, Career Counseling, Computer Networks, Computer Science, Computer Workstations, Customer Relations, Customer Satisfaction, Customer Support/Service, Dell Computers, Dental Insurance, Desktop Administration, Desktop Hardware, Desktop PC, Disability Insurance, Document Scanners, Establish Priorities, Fortune 1000 Customers, Geography, Health Insurance, ITIL (IT Infrastructure Library), Identify Issues, Laptop Hardware, Laptop PC, Legal, Life Insurance, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Configuration Management, ODBC (Open Database Connectivity), Operational Support, Peripheral Hardware, Printers, Problem Solving Skills, Process Development, Root Cause Analysis, ServiceNow, Small Business, Software Administration, State Laws and Regulations, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Recruiting, Testing, Trend Analysis, Vision Plan
LOCATION
Juno Beach, FL
POSTED
5 days ago
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Senior Tech Lounge Specialist to join their team onsite in Juno Beach, FL. This role will provide operational support for our client's laptops, handheld devices, tablets, iPads, and mobile device software support. This position is unique in that it is not only a technical position but also requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.

Duties and Responsibilities:
  • Provide mobile device support (iPhone and Android) - connection to the corporate network
  • Provide Mobile Device Management for IOS or Android using Intune and/or JAMF
  • Assist with installing network printers / scanners
  • Assists end users getting applications reinstalled on new machine
  • Assist end users with new machine set up
  • Utilize diagnostic tools to troubleshoot computer / network issues
  • Troubleshoot laptop hardware and software problems and escalate hardware issues to Desktop Support Team
  • Strong Windows 10/11 support especially BSOD and performance issues using built-in Windows tools
  • Diagnose application issues and escalate to SMEs as needed
  • Must be able to follow strict rules regarding asset management
  • Responsibility for handing out new machines, receiving old or retired ones and providing and tracking loaners to end users
 
Skills and Qualifications:
  • Previous experience in a senior or lead level position supporting all levels of end users in an enterprise environment
  • CompTIA A+ required (or willing to obtain A+ within 3-6 months from hire)
  • Minimum 3+ years of proficient desktop and / or walk-up experience with technical skill
  • Experience with MS Intune, JAMF is a plus
  • Must be able to work in a “Walk-up” environment where the users in the building come to the technicians for help
  • 4-year college diploma or university degree in computer science, management information systems, or equivalent experience desired
  • Expertise in Microsoft Windows 10/11 and Office 365 troubleshooting and configuration
  • Ability to troubleshoot problems arising Windows 10 to 11 migrations
  • Understanding of TCP / IP
  • Understanding of Bit locker
  • ServiceNow and ITIL knowledge - Preferred
  • Knowledge of Active Directory users and computers
  • Experience supporting an enterprise environment
  • High level understanding of ODBC connections and configuration of ODBC Data sources with the ability to troubleshoot connection problems from workstations to data sources and clearly report issues to software / file owner for resolution
  • Ability to add printers, drivers and other peripherals as needed
  • Experience supporting with Dell equipment preferred
  • Excellent hands-on software troubleshooting experience
  • Good time management skills
  • Detail oriented
  • Must be willing to follow already established processes
  • Works with minimal supervision in a fast-paced enterprise environment
  • Outstanding customer service and focus skills
  • Experience working both independently, and in a team-oriented, collaborative environment is essential
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Proven analytical and problem-solving abilities
 

Wage Range:
The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. 

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.    

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. 

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.   

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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About the Company

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Compucom Staffing

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