Senior Technical Account Manager, Customer Network Solutions

Senior Technical Account Manager, Customer Network Solutions - Google Careers

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Senior Technical Account Manager, Customer Network Solutions

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corporate_fareGoogleplaceAustin, TX, USA

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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Minimum qualifications:

• Bachelor"s degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• 8 years of experience in a direct customer-facing role working with stakeholders.
• Experience in business leadership, planning or technical consultancy.
• Experience leading programs at a global level involving operational teams.

Preferred qualifications:

• Project Management Professional (PMP), Agile project management certification, or similar.
• 8 years of experience managing cross-functional or cross-team projects.
• Experience managing client relationships (e.g., internal or external), including acting as the primary liaison between business stakeholders and technical engineering teams to translate business requirements into technical deliverables.
• Understanding of one of more of; IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent business leadership, organizational, project management, analysis, and communication skills.

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You"re equally comfortable explaining your team"s analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

The AI and Infrastructure team is redefining what's possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We"re the driving force behind Google"s groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $279000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Serve as the primary point of accountability, building deep, proactive partnerships with key executives and stakeholders across customer organizations. Apply critical business acumen to understand the customer's long-term goals (the "Why") and translate these into high-level network requirements that align with GEN"s services.
• Represent customers within GEN, systematically gather and channelize requirements, use cases, and feedback to influence internal product development and NPI processes. Proactively shape customer demand toward scalable, standardized services to accelerate velocity and avoid bespoke engineering.
• Define and manage the full life-cycle of the customer partnership. Lead formal, data-driven Business Reviews (QBRs) with executive leadership to demonstrate tangible business value, track service health, and coordinate annual capacity planning.
• Maintain absolute ownership of the overall health of the relationship and successful end-to-end customer outcomes.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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