Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary In this role, youll balance strategic thinking with hands-on execution-supporting process optimization, system enhancements, and operational improvements across Medicaid and related programs. Youll work closely with stakeholders to translate business needs into practical solutions, helping ensure initiatives are aligned to organizational goals and deliver measurable value. Your role in our mission Support operational and technical activities while reporting to the Operations Manager Analyze, design, and implement process improvements using data and technology Evaluate current processes, identify gaps, and deliver scalable solutions Provide hands-on IT and programming support as needed Communicate technical processes (data transfers, systems, phone/voice platforms) clearly Contribute to the development and improvement of technology products and applications Support TPL (Third Party Liability) operational practices Lead cross-functional initiatives and ensure alignment with business strategy Develop metrics, perform root cause analysis, and track performance improvements Act as a liaison across teams for process improvement and systems integration Deliver presentations, training, and updates to stakeholders Assess risks, timelines, and costs for transformation initiatives What were looking for Bachelors degree or equivalent experience (Business or related field preferred) 7+ years of experience in process improvement, consulting, or organizational change Experience with business process re-engineering and technology environments Familiarity with process design, requirements management, and project management What you should expect in this role High-impact, visible work across business and technology teams Opportunity to lead transformation initiatives Exposure to senior stakeholders and strategic projects Blend of strategic thinking and hands-on execution * Opportunities to travel through your work This job posting will accept applications until April 10, 2026. The pay range for this position is $92,900.00 - $132,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. Youll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."