Senior Technical Business Analyst (Content Management Systems)

We are seeking a full-time Senior Business Analyst Internet at Garmin's U.S. headquarters in the Greater Kansas City area.  In this role, you will be responsible for gathering, documenting, and effectively communicating user requirements for large to very large size projects of high complexity for products across multiple strategic channels, with multiple disparate stakeholders.

Essential Functions

• Serve as functional Product Owner, working with enterprise stakeholders to drive application/technology solutions and related business processes
• Work closely with cross-functional project teams and multiple stakeholders to ensure requirements are understood and deliverables are aligned with long-term, enterprise objectives as well as project objectives
• Partner with enterprise stakeholders to determine strategic channels roadmap
• Understand and communicate business impact of issues and how they relate to IT owned solutions
• Manage development and documentation of requirements from multiple global Garmin Product Managers using use cases, scenarios, complex and perhaps conflicting business workflow analyses
• Identify interdependencies between projects and overall business strategies and facilitate aligning them to benefit Garmin
• Collaborate directly with co-located and remote development team members, business clients and QA teams to define test cases and assist with testing efforts 
• Manage acceptance testing by end users to ensure appropriate standards are met and successful deployment validation is completed
• Proactively identify and contribute to the resolution of ancillary discrepancies and conflicts between interdepartmental applications and strategic channels on an enterprise level
• Manage reconciliation and drive consensus regarding business tactical and strategic direction
• Actively implement continuous improvement on an enterprise level for business processes and IT business analysis processes
• Seen as the go-to subject matter expert for application/technology solution and related business processes within the enterprise.
• Make substantial contributions to determining feasibility of team or functional goals/objectives
• Understand business impacts of issues and how they relate to IT owned solutions
• Provide reliable solutions to a wide range of difficult problems including evaluation of new technologies to improve existing functions
• Serve as a mentor to less experienced Business Analysts (Business Analyst 1 & 2)
• Manage development and documentation of requirements from multiple global Garmin Product Managers using use cases, scenarios, complex and perhaps conflicting business workflow analyses
• Identify interdependencies between projects and overall business strategies and facilitate aligning them to benefit Garmin
• Work with language services and country business units to ensure translations are correct

Basic Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Business or related field AND a minimum of 5 years relevant experience

• Experience developing long-term product roadmaps that align with team and company vision

• Ability to balance short-term sprint goals with longer-term strategic goals.

• Demonstrated mastery of business analysis principles and methodologies and ability to apply and adapt them into requirements which meet business needs

• Demonstrated facilitation and leadership expertise
• Superior analytical skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Understand the importance of change and consistently viewing change as opportunity
• Demonstrates proficiency and in-depth understanding of internet technologies
• Extensive experience in working within Agile project methodology
• Demonstrated strong and effective verbal, written, and interpersonal communication skills in a cross-functional setting with business partners Participates in continuing business analysis education courses
• Demonstrated ability to work independently with a high degree of competency

Desired Qualifications

• Experience with Content Management Systems (CMS), Digital Asset Management systems (DAM), Digital Experience Platforms (DXP), etc., and how to optimize and streamline their usage.
• Certifications: PMI-PBA, CBAP, scrummaster
• Continuing education courses in business analysis
• Agile/Scrum methodology experience and/or training
• Knowledge and experience with bug tracking tools and project management tools
• Knowledge of conceptual web application architecture and human factors in UX design
• Experience with multivariant testing
• International communications experience

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits