Overview:iTech AG is looking for a Senior Technical Consultant to support our federal customer. The Senior Technical Consultant plays a key role in guiding customers through successful ServiceNow implementations across the ITBM suite. This role combines hands-on platform configuration with strategic technical advisory, ensuring customer outcomes align with best practices and business goals.
Responsibilities:
Provide technical guidance during workshops and assist in the creation and refinement of stories
Configure the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators
Develop and refine user stories in partnership with Product Owners and stakeholders
Implement and support integrations between ServiceNow and external systems
Mentor platform administrators and junior consultants in best practices and technical standards
Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies
Other duties as assigned
Qualifications:
3-5 years of ServiceNow technical experience
Strong understanding of ITAM processes and project/program methodologies
Proficiency with ServiceNow scripting, configuration, and integrations
Strong interpersonal skills with a proven track record of providing excellent customer service
Excellent writing and communication skills with attention to detail
Education:
Bachelor's degree in a related field or an additional 4 years of related experience
ServiceNow certifications (CIS-HAM & CIS-SAM)
Security:
Pursuant to a government clearance, U.S. citizenship is required
Active Treasury Public Trust clearance is preferred
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
Numbers & Facts
Location
Arlington, Virginia
Skills
Architectural Servicesunmatched
Best Practicesunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Interpersonal Skillsunmatched
Mentoringunmatched
Programming Methodologiesunmatched
Scripting (Scripting Languages)unmatched
Security Clearanceunmatched
ServiceNowunmatched
Systems Administration/Managementunmatched
Technical Consultingunmatched
Technical Leadershipunmatched
Technical Strategyunmatched
Technical Supportunmatched
Treasuryunmatched
United States Citizenunmatched
Writing Skillsunmatched
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