Senior Technical Implementation Specialist

NCR VOYIX

ATLANTA, GA

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JOB DETAILS

SKILLS

Analysis Skills, Banking Operations, Banking Services, Budget Management, Business Transformation, Candidate Screening, Coaching, Code of Federal Regulations, Communication Skills, Computer Science, Consulting, Customer Experience, Customer Relations, Customer Support/Service, DNS (Domain Name System), Detail Oriented, Firewalls, Genetics, Identify Issues, Interpersonal Skills, Leadership, Matrix Management, Microsoft Windows 7, Microsoft Windows System Administration, Needs Assessment, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Professional Services, Recruiting/Staffing Agency, Relational Databases (RDBMS), Restaurant, Retail, SQL (Structured Query Language), Strategic Planning, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Technical Delivery, Technical Strategy, Time Management, Training/Teaching, Willing to Travel, Writing Skills, XML (EXtensible Markup Language)

LOCATION

ATLANTA, GA

POSTED

2 days ago

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position Location: Atlanta, GA metro area

As NCR pushes forward as a services-led company, the retail team exists with the vision to support clients’ business transformation with a holistic consulting model.

Through strategic planning, business process improvement, and rapid design and delivery of technology solutions, you’ll be instrumental in driving technology adoption and value realization. This is an exciting opportunity to drive innovative solutions for our clients in the Convenience Fuel Retail (CFR) division.

Technical Consultants work as a part of an integrated consulting team to deliver NCR solutions. In this exciting role, you will help analyze and audit clients’ current state, identify needs, and recommend the appropriate solutions.

This role will report to the Partner of Professional Services, CFR division.

Key Areas of Responsibility include:

+ Deliver NCR solutions as part of an integrated Consulting Team

+ Must be successful in driving technical solutions and leading a team of Consultants on large client efforts

+ Must pay close attention to details and deadlines and provide timely status and escalations

+ Must be successful at working at customer site and in a team environment

+ Ability to make decisions and solve problems using sound judgment and experience

+ Troubleshoot technical issues with TCP/IP networking and Window Operating Systems as part of the client implementation

+ Will review and analyze logs for issue triage and ticket creation

+ Must ensure the NCR solution is configured appropriately to carry out the client’s business functions.

+ Implement NCR solutions for our customers on time, within budget and at a high quality

+ Become a trusted advisor to our customers ensuring our customers experience high business value from NCR products

+ Serve as a customer advocate within the rest of the NCR organization

+ Will become a Subject Matter Expert (SME) for an NCR proprietary solution suite

+ Provide training and coaching on the use and operation of NCR solutions

BASIC QUALIFICATIONS

+ Bachelor’s Degree in business, computer science and/or related field required. Equivalent work experience may be substituted.

+ 5+ years of experience in providing Client Facing Professional Services

+ Strong communication and interpersonal skills

+ Ability to lead a team of consultants and provide expert technical advice and strategy to the client

+ Ability to communicate clients’ business needs to the technical teams at NCR for resolution

+ Strong analytical and troubleshooting skills

+ Ability to work in a matrix organization.

+ Clear and concise written and verbal skills

+ Experience troubleshooting Windows Operating Systems including Windows 7/10/Server/POS Ready.

+ Experience troubleshooting TCP/IP issues including gateways/firewalls/DNS issues.

+ General knowledge of relational databases and SQL

+ General knowledge of XML

+ 25% to 50% travel required

PREFERRED QUALIFICATIONS

+ General knowledge of the Software Delivery Lifecycle

+ Experience working in a project-oriented environment

+ Experience in Retail industry

+ Experience in Convenience Store industry

+ Experience with POS technology

+ International travel might be required

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

About the Company

NCR VOYIX

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