Senior Technical Infrastructure Project Manager: 26-00147

SENIOR TECHNICAL INFRASTRUCTURE PROJECT MANAGER

Location; Newport Beach, CA

JOB DESCRIPTION

As a Senior Technical Infrastructure Project Manager within the company’s Infrastructure & Operations Tower, you'll lead the planning, execution, and delivery of complex infrastructure technology initiatives with a primary focus on End User Services (EUS) and Information Security & Operations, with secondary support for Network and working knowledge of Cloud and Compute initiatives. You will be embedded within the I&O Tower — one of the largest portfolios in the company’s Technology — supporting infrastructure modernization, identity and access management, endpoint/user services, resiliency, service transition, and operational readiness outcomes aligned to enterprise technology priorities.

This role requires more than traditional project coordination. We are looking for a consultative, technically fluent infrastructure PM who can facilitate technical working sessions, understand architecture and operational dependencies at a working level, ask probing and technically informed questions of engineers and architects, challenge assumptions, identify delivery gaps, and translate technical complexity into clear, executive-ready updates. The ideal candidate brings strong delivery experience across identity governance, IT service management, endpoint security, disaster recovery/business continuity, infrastructure readiness, cutover planning, and operational handoff.

KEY RESPONSIBILITIES

TECHNICAL INFRASTRUCTURE DELIVERY

• Lead delivery of complex, cross-functional infrastructure projects across End User Services and Information Security & Operations, with secondary support for Network and Cloud/Compute dependencies.
• Drive infrastructure modernization programs including Identity Governance & Administration (IGA) 2.0, EUS Global Expansion, User Access Management Automation, ITAM Optimization & Maturity, Service Design & Transition, Global DR Assessment, and broader DR/BC resilience initiatives.
• Develop and manage integrated project plans, technical workstream plans, milestones, dependencies, decision points, readiness criteria, and delivery risks across engineering, architecture, operations, security, and business stakeholders.
• Coordinate environment readiness, migration/cutover planning, change alignment, release coordination, validation activities, operational handoff, and service transition to ensure infrastructure solutions are production-ready and supportable.

STAKEHOLDER & GOVERNANCE MANAGEMENT

• Lead and influence stakeholders across engineering, architecture, operations, cybersecurity, service management, and business teams while balancing global standards with regional needs in a matrixed operating model.
• Serve as a liaison between Technology, Re, Corporate Functions, vendors, and delivery partners; build strong relationships with project sponsors and technical leaders to support timely decisions and delivery alignment.
• Manage scope, schedule, budget, resources, risks, issues, dependencies, assumptions, decisions, and change impacts; escalate barriers early and facilitate governance forums, project reviews, and steering committee discussions.
• Translate technical status, risks, readiness gaps, and delivery tradeoffs into clear project communications, executive summaries, KPIs, Power BI dashboards, and management committee updates.

RISK, READINESS, CHANGE & OPERATIONAL HANDOFF

• Drive infrastructure readiness planning, including technical prerequisites, operational acceptance criteria, support model alignment, service transition, runbook readiness, knowledge transfer, and production support handoff.
• Partner with change, release, service management, cybersecurity, and operations teams to ensure technical changes are sequenced, communicated, approved, validated, and transitioned effectively.
• Identify delivery process improvements, coach project team members on strong delivery discipline, and help raise the quality of planning, reporting, risk management, and execution across the Infrastructure Tower.

QUALIFICATIONS

CORE PROJECT MANAGEMENT COMPETENCIES

• 7–10+ years of progressive experience in project/program management, including demonstrated delivery of enterprise infrastructure and technology projects (Waterfall, Agile, and hybrid delivery models).
• Proven success managing $1M–$5M+ infrastructure programs with budgets, timelines, and cross-functional dependencies spanning 12–24 months.
• Strong understanding of Agile principles and practices, with the ability to coach teams on Agile adoption, Scrum, Kanban, and continuous improvement.
• Demonstrated experience applying multi-modal delivery (incremental waterfall, hybrid, agile) in enterprise technology environments.

INFRASTRUCTURE DOMAIN KNOWLEDGE

• The ideal candidate brings strong depth in End User Services and Information Security & Operations, with working knowledge of Network and Cloud/Compute environments. Demonstrated project experience in two or more of the following areas is required:

End User Services (PRIMARY FOCUS) Service / Technology AreaRelevant Delivery ScopeExample Transition Technologies

Identity & Access Management Services Identity lifecycle management, access certification, privileged access, role-based provisioning, customer identity, and enterprise directory integration.SailPoint, Delinea, Okta, Microsoft Entra

End User Services Delivery Global end-user service operations, regional onboarding, service desk enablement, incident/change alignment, endpoint support, and user experience improvements.ServiceNow, Microsoft Intune, Microsoft 365, Teams

User Access & Workflow Automation Automation of access requests, application provisioning, onboarding/offboarding workflows, intelligent routing, self-service enablement, and shift-left support models.ServiceNow workflows, Moveworks, IVR AI, automation platforms

IT Asset & Configuration Management Software and hardware asset lifecycle management, license optimization, CMDB data quality, business application mapping, dependency tracking, and configuration governance.ServiceNow ITAM, ServiceNow CMDB, discovery/mapping tools

Directory & Collaboration Platform Modernization Directory consolidation, group and account migration, policy impacts, collaborationActive Directory, Microsoft Entra ID, Microsoft 365, Teams platform readiness, and related service transition activities.

Information Security & Operations (PRIMARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies

Disaster Recovery & Business Continuity Services DR/BC capability assessments, application recovery planning, resiliency modernization, test strategy, business ownership alignment, and recovery readiness governance.Cloud-enabled DR platforms, backup/recovery tools, resiliency reporting dashboards

Service Design & Operational Transition ITIL-aligned service design, production readiness, support model definition, operational acceptance criteria, runbook readiness, knowledge transfer, and handoff to operations.ServiceNow ITSM/ITOM/CMDB, knowledge management, operational runbook tools

Endpoint Security & Protection Services Endpoint detection and response, device protection, application control, cyber agent compliance, endpoint hardening, and operational controls for managed devices.Microsoft Defender, EDR/XDR platforms, endpoint management agents

Vulnerability, Patch & Compliance Operations Operating system and third-party patching, compliance tracking, remediation coordination, vulnerability reduction, audit readiness, and control evidence support.Qualys/Tenable, Tanium, SCCM/Intune, ServiceNow vulnerability workflows

Monitoring, Incident & Stability Management Proactive monitoring, alerting, root cause analysis, major incident reduction, operational stability improvements, and service health reporting. Splunk, Nexthink, ServiceNow ITOM, monitoring and observability platforms

Network (SECONDARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies

Network Infrastructure for Workplace & Location Services Planning and delivery of network connectivity, switching, wireless, voice/video readiness, circuit coordination, and infrastructure support for office builds, return-to-office needs, and location expansions.Cisco networking, wireless platforms, LAN/WAN circuits, collaboration network services

Enterprise WAN & Cloud Connectivity Modernization Modernization of global WAN connectivity, routing, segmentation, VPN access, cloud connectivity, failover design, and network readiness to support cloud-first and hybrid infrastructure operating models.SD-WAN, MPLS, VPN, cloud WAN, Azure/AWS connectivity, ExpressRoute/Direct Connect

SOFT SKILLS & CONSULTING MINDSET

• Consultative mindset: strong problem-solving abilities, sound judgment, and the ability to identify practical solutions, evaluate alternatives, and recommend clear delivery paths. Prior experience with a Big Four or major consulting firm is preferred.
• Executive communication: excellent interpersonal skills, poise, diplomacy, and the ability to influence stakeholders toward consensus, manage conflict, and support timely decision-making.
• Delivery ownership: self-starter who is highly organized, able to coordinate multiple technical workstreams simultaneously, and able to adapt rapidly to new developments and changing priorities.
• Technical fluency: ability to identify technical activities, connect the dots across teams, surface gaps, challenge assumptions, and ask probing, technically informed questions of engineers, architects, security teams, and operations leaders.
• Analytical discipline: strong critical thinking, data analysis, reporting, risk and controls awareness, and continuous improvement orientation.

TOOLS & PLATFORMS

• Highly skilled in Planview (portfolio management, resource planning, lifecycle tracking), ServiceNow (ITSM/ITOM/CMDB), and Power BI (project and portfolio dashboards).
• Proficient in M365 productivity tools (SharePoint, MS Teams, PowerPoint, Excel) and collaboration tools such as Smartsheet and Azure DevOps.
• Experience using Azure DevOps or similar tools to manage backlogs, delivery milestones, dependencies, and technical workstream visibility.

EDUCATION

• A Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

WHAT WILL MAKE YOU STAND OUT

• PMP, ITIL v4, and/or Agile certifications (CSM, SAFe, or equivalent).
• CISSP, CISM, or Security+ certification — demonstrating security domain fluency for InfoSec & Ops project delivery.
• Experience with DR/BC program design and execution — particularly transitioning organizations from legacy DR models to modern, cloud-enabled, application-tiered resilience strategies.
• Prior experience managing ITIL Service Design & Transition implementations at an enterprise scale.
• Experience with Identity Governance platforms (Sailpoint, Delinea, Okta, Microsoft Entra) — particularly cloud migration of identity stacks.
• Prior experience in financial services or insurance industries, with an understanding of regulatory, audit, and compliance requirements.
• Experience with AI-driven automation and shift-left methodologies applied to infrastructure operations (e.g., AI-driven ticket reduction, intelligent monitoring, IVR AI).
• Lean Portfolio Management (LPM) experience or certification a plus.
• Experience with global infrastructure operating model transitions or M&A-driven technology integrations (e.g., consolidating services across parent/subsidiary entities).

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.