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Job Overview
T-Life is T-Mobile's flagship customer app - the digital front door for millions of customers managing their wireless experience every day. The Sr Technical Product Manager role is critical for leading complex technical products that align with business objectives and customer needs. It involves leading the product lifecycle end to end, including vision, roadmap, technical delivery, stakeholder collaboration, and production readiness for Service and Self-Care initiatives that empower customers to manage their accounts, resolve issues, and get support digitally.
This role is for a technically deep customer-obsessed Sr Technical Product Manager who thrives at the intersection of mobile engineering and complex back-end systems. You'll lead the full product lifecycle - from vision and strategy through technical delivery and production readiness - for some of the highest-traffic, highest-stakes features in T-Life. You'll work shoulder-to-shoulder with mobile engineers, back-end architects, DevOps, and cross-functional stakeholders to build self-care experiences that are fast, reliable, and genuinely helpful to customers.
Success is measured by delivering products that meet business goals, customer satisfaction, and technical performance metrics - including self-resolution rates and care deflection - while enabling efficient and reliable product delivery.
Job Responsibilities:
Education and Work Experience:
Knowledge, Skills and Abilities:
Required
Agile Methodologies - Proven success delivering software solutions using Agile Scrum methodologies across multiple teams.
Technical Writing - Strong requirements elicitation and technical writing skills.
Agile Project Management - Experience with Agile backlog and project management tools.
Collaboration - Experience developing Initiatives, Features, and User Stories that DevOps teams can successfully execute.
Product Management - Experience delivering large and sophisticated business and technology initiatives as a Product Manager or lead technology role, including customer-facing mobile and digital self-care products.
Communication - Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
Technology - Deep understanding of platform technologies, mobile application architecture, security, performance optimization, and API integrations.
Business Analysis - Strong analytical skills with demonstrated ability to use data - including care deflection, task completion, and self-resolution metrics - to drive product decisions.
Integration - Knowledge of integration patterns, APIs, and protocols such as REST, EDI, and SOAP.
DevOps - Knowledge of DevOps, CI/CD, release management, and application deployment in Agile environments.
AI Tools & Emerging Technology Adaptability - Demonstrated ability to learn and apply new technologies quickly, including proficiency with AI-powered productivity tools such as Claude, ChatGPT, and Microsoft Copilot; leverages these tools to improve efficiency in requirements writing, research, analysis, stakeholder communication, and product delivery workflows; proactively identifies opportunities to integrate emerging technology into team practices and product capabilities.
Digital Self-Care & Account Management - Experience delivering customer-facing self-service capabilities such as account management, billing, plan management, or care deflection within a mobile app or digital product environment.
Preferred
Licenses and Certifications:
Travel:
Travel Required (Yes/No): Yes, may require up to 10% travel based on business needs.
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $130,900 - $236,200
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ354957¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.