Senior Technical Product Owner, Claims

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Position Summary

The Senior Technical Product Owner, Claims is responsible for the day-to-day product ownership, configuration, and operational stewardship of Embrace's claims-vertical technology platforms. The role owns the no-code and configurable layer across the claims systems portfolio — including Ares (OCR / document intelligence), Apollo (auto-adjudication), Lightning Claims (pre-determination), InRule (business rules engine), CRM (customer relationship management), and WWF (workflow automation) — and partners with development teams when no-code work intersects with the codebase. The role reports to the Principal, Business Transformation.

This is a senior individual contributor role on the technical product ownership track, distinct from the administrative product ownership track. The role requires deep functional knowledge of claims operations and systems, with the technical fluency to translate business requirements into systems configuration, workflows, and developer specifications. Hands-on technical depth in specific platforms is a development area for the right candidate with the right foundation.

Reporting Structure

• Reports to: Principal, Business Transformation
• Peer collaborators: Product Owners (cross-vertical)
• Cross-functional partners: Claims Operations, IT, Hexaware development teams, Rating Team, IPH counterparts

Key Responsibilities

Technical product ownership

• Own the roadmap, backlog, and prioritization for claims-vertical technical systems
• Maintain InRule business rules in partnership with Claims Operations
• Build, modify, and validate workflows in CRM, WWF, and related platforms
• Configure CRM settings, queries, and operational reporting
• Steward Apollo auto-adjudication logic and Ares OCR / document intelligence performance
• Manage Lightning Claims pre-determination configuration and outcomes

Developer coordination

• Coordinate with internal and vendor development teams when no-code work intersects with the codebase
• Translate business and operational requirements into technical specifications
• Validate developer deliverables against business requirements and operational realities
• Manage dependencies and handoffs between configurable and developed components

Operational stewardship

• Triage and remediate day-to-day claims processing impacts on owned platforms
• Partner with the CRM stabilization team on root-cause remediation
• Monitor platform performance and proactively surface degradation
• Maintain documentation for systems, rules logic, workflows, and configuration

Cross-functional collaboration

• Collaborate with Product Owners on cross-vertical initiatives and dependencies
• Escalate platform-level or strategic issues to the Principal, Business Transformation
• Partner with Claims Operations on business requirements, process design, and adoption
• Serve as a technical SME in enterprise prioritization discussions

Required Experience and Skills

• 5+ years in claims operations, insurance technology, or business systems roles with significant exposure to the systems that support day-to-day claims work
• Demonstrated experience designing and implementing workflows in CRM or equivalent platforms
• Deep functional knowledge of end-to-end claims processing and the systems that support it
• Proven ability to translate business and operational requirements into systems specifications
• Strong business logic, process design, and analytical skills
• Demonstrated willingness and ability to develop hands-on technical proficiency in rules engines, workflow automation, and related platforms
• Strong written and verbal communication skills, with the ability to work across business and technical audiences
• Bachelor's degree in business, technology, information systems, or a related field — or equivalent experience

Preferred Experience and Skills

• Direct hands-on experience with a business rules engine (InRule, Drools, Pega, or equivalent)
• Workflow automation depth (Windows Workflow Foundation, Camunda, or equivalent)
• SQL or similar query language proficiency
• OCR / document intelligence platform experience
• Exposure to LLM-powered or AI-assisted systems in production
• Pet or property and casualty insurance experience
• Agile / Scrum product ownership certification (CSPO or equivalent)
• Experience in a multi-entity or private-equity-backed organizational structure

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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