AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.
We"re looking for an experienced Senior Technical Program Manager with deep AI expertise to join our Field Engineering (FE) team. This role will drive organizational effectiveness through hands-on development of AI-powered tools, automation, and knowledge systems that transform how our FE organization operates. You will be the technical force multiplier for our team, building innovative solutions using AI technologies to streamline processes, enhance engineering analysis, and accelerate availability solutions.
This role requires expertise in generative AI technologies, hands-on experience building with Amazon QuickSight (including knowledge spaces, flows, and Quick Pages), and the ability to translate business needs into technical solutions. You will own the technical roadmap for AI innovation within our FE organization, compile monthly business reviews, and serve as technical program manager for cross-functional initiatives across FE.
You must be passionate about leveraging AI as a daily force multipliernot just for writing and chatting, but for automating repeatable work, performing analysis, and accelerating action. You should be energized by prototyping new capabilities, turning one-off ideas into durable team assets, and continuously raising the bar for how AI can enhance operations.
Key job responsibilities
A day in the life
Why AWS?
About AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud
platform. We pioneered cloud computing and never stopped innovating thats why customers
from the most successful startups to Global 500 companies trust our robust suite of products and
services to power their businesses.
Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster
a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning
experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of
sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, theres nothing we cant achieve in the
cloud.
Mentorship & Career Growth
We have a career path for you no matter what stage youre in when you start here. Were continuously raising our performance bar as we strive to become Earths Best Employer.
Thats why youll find endless knowledge-sharing, mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.
About the team
Amazon"s vision is to be the world"s most customer-centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:
Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
Are detail and data oriented
Have experience managing engineering projects.
Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
Up to 25% travel expected.
Have fun and work hard!
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.
If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!
Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and were building an environment that celebrates knowledge sharing and mentorship.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we arent focused on how many hours you spend at work or online. Instead, were happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.