SSC FM - Business Analyst (Peterson Space Force Base, CO) Integrated Data Services
Peterson AFB, CO26 days ago
- $90,000–$115,000 Per Year
Senior Technical Support Analyst
Salary
$33.91 - $40.71 Hourly
Location
Information Technology - City of Colorado Springs, CO
Job Type
Classified - Full Time
Job Number
18317
Division
Innovation & Technology
Department
Innovation & Technology
Opening Date
07/28/2026
Closing Date
8/11/2026 4:00 PM Mountain
FLSA
Non-Exempt
Description / Position Overview
Senior Technical Support Analyst
About the Job: The City of Colorado Springs is ready to welcome a Senior Technical Support Analyst to the Innovation and Technology (IT) Department. As a Senior Technical Support Analyst, you will act as the lead technician for the 24x7 Service Desk Team. This position plays a crucial role in ensuring the stability and efficiency of IT services by providing advanced technical support, system administration, and troubleshooting. As a Senior Technical Support Analyst, you will work closely with IT staff and end users, ensuring seamless operations and excellent service delivery. Join us and be a key player in maintaining and improving the Citys IT infrastructure!
Work Schedule: Monday - Friday, 8:00AM - 5:00PM with opportunity for flexibility, if needed. Full-time, in-office presence is a requirement for this position
This position is subject to budget required furloughs to be implemented in the 2026 calendar year.
Were an accredited pay equity employer!
Your starting pay will be within the posted hiring range based on your years of experience and education. Click this link to view the salary range for this position: 2026 Salary Schedule
As a Senior Technical Support Analyst, you will:
We are looking for candidates who possess:
Knowledge of:
Advanced troubleshooting techniques for hardware, software, and networking issues
Information Technology Infrastructure Library (ITIL) framework and best practices for IT service management
Windows operating systems, Microsoft Office Suite, and Active Directory
IT security principles and compliance requirements
Ability to:
Serve as the team lead in a fast-paced, high-demand IT environment
Analyze and resolve complex technical issues independently
Communicate technical concepts clearly to non-technical users
Work effectively under pressure while managing multiple priorities
Maintain detailed documentation and follow IT service management procedures.
Minimum Qualifications
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Preferred Qualifications
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.
Additional Information
Please contact City Recruiting at City.Recruiting@coloradosprings.gov for any questions about this position.
Pre-Employment Requirement: The background check process for this position includes being fingerprinted. Fingerprints will be used to check the FBIs criminal history records.
Equal Opportunity Employer
The City of Colorado Springs is committed to a welcoming culture that values our employees unique individual qualities and fosters a welcoming environment where people want to be
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.
The Citys job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page
You can view the status of your application on the City of Colorado Springs Careers page.
To be notified of future career opportunities sign up for job alerts on the Job Alerts page.
Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs Total Rewards Site for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01
What is the highest level of education you have completed?
02
How many years of full-time, professional IT service desk, technical support, or IT related experience in a related field do you possess?
03
Please explain, in written detail, your experience including your role and where you gained your experience.
04
Do you possess or are you willing and able to obtain within 6-months of hire, a CompTIA Security+ Certification?
05
Please indicate which of the following you have experience with. Check all that apply:
Required Question
Employer City of Colorado Springs
Address 30 South Nevada Avenue, Suite 301
Colorado Springs, Colorado, 80903
Phone (719) 385-5125
Website http://www.coloradosprings.gov
| Location | Colorado Springs, CO |
| Salary | $33.91–$40.71 Per Hour |