Analysis Skills, Change Management, Cross-Functional, Dental Insurance, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Loading/Unloading, Manufacturing, Technical Leadership, Technical Support, Training/Teaching
Senior Technical Support Analyst
MVT Services
Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!
Job Summary
The Technical Support Analyst will be responsible for providing support to a wide variety of customer
types and situations. Progressive levels of responsibility within the role will necessitate a more proactive
approach to preventing future issues and fostering customer educatio
Responsibilities:
Represent the technical support team in cross-functional meetings and projects.
- Handle the most complex and critical technical issues.
- Advise on more complex technical issues that Analys I & II cannot resolve, as needed.
- Act as a subject matter expert for specialized technical areas within the organization.
- Develop and implement advanced troubleshooting techniques and solutions.
- Conduct training sessions and workshops for technical support teams and end-users.
- Act as a point of escalation for critical issues and provide hands-on assistance when necessary.
- Continuously evaluate and recommend new technologies and solutions to improve efficiency
and effectiveness.
- Works with IT leadership to run the Change Management System
Qualifications:
- Associate's Degree in IT related field (Preferred).
- Seven or more years (7+) of relevant experience (Required). An equivalent combination of
education and experience will also be considered.
- Basic certifications (Preferred) - A+, CCNA, Network+.
- Strong understanding of ITIL framework.
Job Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
Benefit Conditions:
- Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
"Where family, careers, and success come together!"
- Employment Type:Full-Time
- Salary:$19.50 hr
- Shift:8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday
- Department:Information Technology
- Benefits:401(k)
- Location:El Paso, TX 79907
Apply Now
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Mesilla Valley Transportation Solutions LLC