Sign upLog in

Senior Technical Support Analyst

MVT Holdings

Horizon City, TX

Apply
JOB DETAILS
SALARY
SKILLS
Analysis Skills, Change Management, Cross-Functional, Dental Insurance, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Loading/Unloading, Manufacturing, Technical Leadership, Technical Support, Training/Teaching
LOCATION
Horizon City, TX
POSTED
Today
Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!

Job Summary
The Senior Technical Support Analyst will be responsible for providing support to a wide variety of customer
types and situations. Progressive levels of responsibility within the role will necessitate a more proactive
approach to prevent future issues and fostering customer education.

Responsibilities:

Represent the technical support team in cross-functional meetings and projects.
• Handle the most complex and critical technical issues.
• Advise on more complex technical issues that Analys I & II cannot resolve, as needed.
• Act as a subject matter expert for specialized technical areas within the organization.
• Develop and implement advanced troubleshooting techniques and solutions.
• Conduct training sessions and workshops for technical support teams and end-users.
• Act as a point of escalation for critical issues and provide hands-on assistance when necessary.
• Continuously evaluate and recommend new technologies and solutions to improve efficiency
and effectiveness.
• Works with IT leadership to run the Change Management System

Qualifications:

• Associate's Degree in IT related field (Preferred).
• Seven or more years (7+) of relevant experience (Required). An equivalent combination of
education and experience will also be considered.
• Basic certifications (Preferred) - A+, CCNA, Network+.
• Strong understanding of ITIL framework.

Job Benefits:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance
Benefit Conditions:
  • Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.

"Where family, careers, and success come together!"

Company: MVT Services
Employement Type: Full-Time
Salary: $19.50 hr
Department: Information Technology
Benefits: 401(k)
Req ID: 583

About the Company

M

MVT Holdings

Resume Resources

Free Resume TemplatesFree Resume Builder