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Senior Technical Support Engineer, (Pacific Time Zone)

Pegasystems

Phoenix, AZ

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JOB DETAILS
SALARY
$84,200–$125,800 Per Year
SKILLS
Analysis Skills, Application Integration, Application Servers, Artificial Intelligence (AI), Best Practices, Cloud Computing, Communication Skills, Compensation Management, Compensation and Benefits, Computer Science, Continuous Improvement, Customer Support/Service, Debugging Skills, Documentation, Enterprise Applications, Government, Identify Issues, Java, Java Platform Enterprise Edition (Java EE/J2EE), Multiplatform/Cross-Platform, Operational Support, PostgreSQL, Problem Solving Skills, Production Systems, Professional Services, Regulations, Relational Databases (RDBMS), Software Administration, Software Development Lifecycle (SDLC), Systems Administration/Management, Technical Leadership, Technical Support, Testing, Tomcat, United States Citizen
LOCATION
Phoenix, AZ
POSTED
Today
Senior Technical Support Engineer, (Pacific Time Zone)


Job Category: Client Support


Location: US - Arizona - Remote


Meet Our Team:


We are the face of Pega for our customers. As part of our Global Support organization, we provide world‑class technical guidance and trusted advisory support across Pega’s products and cloud services. Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.


_Due to occasional work with FedRamp; US Citizenship is required_


Picture Yourself at Pega:


Pega is transforming how the world builds enterprise software. As a Senior Technical Support Engineer, you will play a key hands‑on role supporting customers as they design, deploy, and operate Pega solutions across the full application lifecycle.


This is not a traditional help‑desk position. It is adeveloper‑to‑developer support and advisory role, where you apply strong technical skills, critical thinking, and collaboration to solve complex problems and directly contribute to customer success.


What You'll Do at Pega:


+ Serve as a trusted technical resource for customers, helping resolve complex, high‑impact technical challenges across Pega platforms

+ Troubleshoot, analyze, and resolve issues related to application behavior, integrations, performance, and system configuration

+ Partner with Engineering, Product, and Professional Services teams to escalate issues, share findings, and contribute to continuous improvement

+ Participate in technical discussions with customer teams, clearly explaining root causes, recommended solutions, and next steps

+ Contribute to knowledge sharing by documenting solutions, patterns, and best practices


Who You Are:


+ Comfortable participating in a support and on‑call rotation

+ Strong analytical and problem‑solving skills, with the ability to work through complex technical scenarios

+ Experience working directly with customers or stakeholders in fast‑paced, sometimes high‑pressure environments

+ Able to quickly understand end‑to‑end customer environments, application architectures, and deployment models

+ Clear communicator who can translate technical details into practical guidance


What You've Accomplished:


+ Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

+ 4+ years in a technical role working with Java/J2EE and database‑driven enterprise applications

+ 3+ years of hands‑on experience as a Java developer

+ Experience supporting or administering Java application servers (e.g., Tomcat)

+ Strong troubleshooting and debugging skills in production or near‑production environments

+ Experience working with relational databases (preferably PostgreSQL)

+ Interest in and exposure to AI‑enabled technologies and modern platform capabilities


Pega Offers You:


+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2


Additional Information


Base salary range for this role is 84,200 - 125,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.


The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.


Job ID: 23582


AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.


All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.


Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.


We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.


As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.


Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.


Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.


Ready to build a Blueprint?


Choose the reinvention engine for your needs.


For workflows & app design


Reimagine your processes and turn any workflow into a build-ready
application with confidence.


For marketing & CX strategy design


Visualize customer journeys and engagement strategies across all
touchpoints and activate them.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity

About the Company

P

Pegasystems

Since 1971, P E Systems has been providing professional systems engineering and acquisition management services. The firm has CONUS locations in Virginia, Maryland, Massachusetts, Oklahoma and Ohio, and overseas in Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. P E Systems practices a full service approach through its use of flexible, mission-oriented teams that bring the right resources together to meet all customer requirements. Our emphasis is on personnel both acquiring and retaining a staff of qualified engineering and technical professionals through selective recruiting and a comprehensive benefits program has contributed to our continued success in supporting a wide range of government organizations.

P E Systems has developed strong core capabilities in systems engineering, specialized acquisition support, and communications interface programs through provision of technical, program management and systems acquisition support as both a prime and subcontractor. We have established strategic relationships with our Partners.

P E Systems has a long history of providing superior technical support services in a cost-effective manner. Our Quality Policy further describes the focus on quality that helps us achieve this level of service.

  • 2017 –  Summit Research Corporation (SRC) merged into P E Systems on March 1, 2017, assuming all contract obligations
  • 2016 – Jack Grady appointed to Vice-President of Operations and Dayton Division Manager
  • 2007 – Opened new offices and San Antonio, TX
  • 2006 – Graduated from 8(a) program
  • 2003 – P E Systems achieves ISO 9001 certification
  • 2000 – P E Systems acquired Atlantic Analysis Corporation to enhance IT offerings with Oracle database development capabilities
  • 1998 – Acquired Bahan Dennis, Inc. (BDI), which has been integrated into the company operating structure, as the Dayton, OH Division. It provides program management and systems functional support to the Aeronautical Systems Center, AFMC, Material Systems Group (ESC) and the Air Force Reserve Command Detachments at Wright Patterson AFB, OH
  • 1997 – Became an 8(a) certified small business and gained approval for a GSA Schedule for Information Technology Services
  • 1996 – P E Systems acquired Summit Research Corporation (SRC) as a wholly owned subsidiary specializing in Exercise/Performance/Acoustic Analysis, Training, and Information Technology services, primarily for the U.S. Navy
  • 1995  – Wes King acquired P E Systems
  • 1971  –  P E Systems founded
  • 1971  –  P E Systems was formed to provide technical, scientific, and programmatic management and systems acquisition support to the Department of Defense as well as other government and commercial organizations
COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1971
WEBSITE
https://www.pesystems.com/

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