We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.
What You Need for this Position
Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems
Linux/Unix triage skills
Networking triage skills (networking, and networked storage technologies)
Scripting (e.g. shells, Bash, Perl, Python)
Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)
BA/BS in Computer Science or Technology preferred (or equivalent work experience)
What's In It for You
3 weeks Vacation/PTO
6 days of sick time
Medical
Dental
Vision
non-matching 401k
Numbers & Facts
Location
San Diego, California (Remote)
Website
https://www.vetshired.us
Skills
Computer Scienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Identify Issuesunmatched
Linux Operating Systemunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Technical Supportunmatched
Unix Operating Systemsunmatched
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