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Senior Technical Support

ICONMA, LLC
  • New york, NY
  • $16.50–$27.74 Per Hour
  • Quick Apply
30+ days ago

Job Description

Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location.
 
Responsibilities:
  • Technical Support:
  • Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
  • Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
  • Install, configure and maintain operating systems, software applications and peripheral devices.
  • User Assistance:
  • Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
  • Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
  • Documentation and Knowledge Sharing:
  • Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
  • Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
  • Continues Learning:
  • Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions
 
Requirements:
  • High School Diploma, GED or equivalent certification
  • Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Patience and ability to convey technical information to non technical users
  • Understanding of cabling (testing, running, repairing)
  • Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
  • Knowledge of hardware components and basic networking concepts
  • Ability to work independently and as part of a team
  • Preferred Qualifications:
  • Bachelor’s Degree
  • 5+ years of experience as an IT Professional (tech support)
  • 2+ years of experience using Google Suite
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
 
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Numbers & Facts

LocationNew york, NY
Salary$16.50–$27.74 Per Hour

Skills

  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • Customer Support/Serviceunmatched
  • Desktop PCunmatched
  • Documentationunmatched
  • Emerging Technologyunmatched
  • Financeunmatched
  • Hardware Componentsunmatched
  • Health Planunmatched
  • High School Diplomaunmatched
  • Industry/Trade Analysisunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Interpersonal Skillsunmatched
  • Knowledge Baseunmatched
  • Laptop PCunmatched
  • Mac Operating Systemunmatched
  • Microsoft Windows Operating Systemunmatched
  • Mobile Devicesunmatched
  • Operating Systemsunmatched
  • People Managementunmatched
  • Peripheral Hardwareunmatched
  • Problem Solving Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Software Administrationunmatched
  • Systems Administration/Managementunmatched
  • Systems Maintenanceunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Training/Teachingunmatched

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