Job Description
Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location.
Responsibilities:
Requirements:
Why Should You Apply?
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
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Responsibilities:
- Technical Support:
- Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
- Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
- Install, configure and maintain operating systems, software applications and peripheral devices.
- User Assistance:
- Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
- Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
- Documentation and Knowledge Sharing:
- Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
- Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
- Continues Learning:
- Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions
Requirements:
- High School Diploma, GED or equivalent certification
- Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Patience and ability to convey technical information to non technical users
- Understanding of cabling (testing, running, repairing)
- Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
- Knowledge of hardware components and basic networking concepts
- Ability to work independently and as part of a team
- Preferred Qualifications:
- Bachelor’s Degree
- 5+ years of experience as an IT Professional (tech support)
- 2+ years of experience using Google Suite
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
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Numbers & Facts
| Location | New york, NY |
| Industry | Management Consulting Services |
| Salary | $16.50–$27.74 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Communication Skillsunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Documentationunmatched
- Emerging Technologyunmatched
- Financeunmatched
- Hardware Componentsunmatched
- Health Planunmatched
- High School Diplomaunmatched
- Industry/Trade Analysisunmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Interpersonal Skillsunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Mac Operating Systemunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Operating Systemsunmatched
- People Managementunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Software Administrationunmatched
- Systems Administration/Managementunmatched
- Systems Maintenanceunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Training/Teachingunmatched
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