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Senior Technical Support (Security Clearance Required)

TalentBridge

Chandler, AZ

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JOB DETAILS
SALARY
$40–$45 Per Hour
SKILLS
Analysis Skills, Android, Asset Management, Audiovisual, CentOS, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Workstations, Cryptography, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Detail Oriented, Enterprise Applications, Government, Hardware Administration, Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Linux Operating System, MCP - Microsoft Certified Professional, Maintenance Services, Malware, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Operating Systems, Organizational Skills, Presentation/Verbal Skills, Printers, Printing, Remote Team Management, Schedule Development, Security Clearance, Software Administration, Software Patches, Systems Administration/Management, Technical Support, Telecommunications, Ubuntu, United States Citizen, User Account Administration, Wireless Communications, Writing Skills, iOS
LOCATION
Chandler, AZ
POSTED
2 days ago

Senior Technical Support (Security Clearance Required)

Location: Chandler, AZ (100% Onsite)
Pay rate: $40 - 45/hr
Schedule: 9:00 AM – 6:00 PM
 

Position Overview

We are seeking a highly skilled Senior Technical Support Analyst to support a secure, enterprise IT environment operating within the telecommunications mission-critical environments. This role supports mission-critical infrastructure and end users in highly secure, regulated environments where uptime, precision, and security are essential.

This individual will provide Tier 2/Tier 3 technical support, white-glove end-user service, and hands-on troubleshooting across enterprise systems, hardware, software, and secure networks.

Key Responsibilities

  • Provide Tier 2 and Tier 3 technical support in a large enterprise

  • Deliver white-glove support to executives, government, and high-security users

  • Support secure room environments and restricted access systems

  • Perform workstation and laptop imaging, setup, deployment, and repair

  • Provide remote support using Microsoft Teams and remote management tools

  • Install, configure, repair, and update enterprise applications (including Microsoft 365)

  • Support Windows 10/11 operating systems and provide Linux familiarity support

  • Manage Active Directory (user accounts, OU administration, password resets, troubleshooting)

  • Configure and maintain local and network printers, including label printing solutions

  • Support mobile devices (iOS and Android) including setup, deployment, and lifecycle management

  • Manage IT hardware inventory, decommissioning, and asset tracking

  • Support MFA systems including RSA, DUO, and hardware/software tokens

  • Perform basic network troubleshooting (patch cables, ports, wireless connectivity, DHCP/DNS validation)

  • Coordinate vendor-managed printer maintenance schedules and service agreements

Required Skills & Experience

  • 4+ years of IT Support / Desktop Support / System Administration experience in medium to large enterprise environments

  • Hands-on experience with Windows OS, Microsoft 365, Active Directory

  • Strong troubleshooting skills across hardware, software, and enterprise systems

  • Experience supporting remote users using remote management tools and Teams

  • Strong customer service and communication skills with ability to support non-technical users

Highly Desired Skills

  • Linux support experience (Ubuntu, CentOS, Rocky Linux 9)

  • Endpoint Central or similar endpoint management tools (encryption, AV, malware protection)

  • MFA hardware/software token support

  • Experience with enterprise applications such as Epicor Manage2000, Collect 2000, Aegis Fusion, Factory Logix, Filebound, or Revalize Pro.File

  • Networking fundamentals (DNS, DHCP, TCP/IP, wireless troubleshooting)

Qualifications & Requirements

  • U.S. Citizen or Green Card holder required

  • Security Clearance (Top Secret or equivalent) required

  • Certifications such as CompTIA A+, Network+, MCP, or Microsoft 365 Modern Desktop Administrator are highly preferred

  • Strong analytical and problem-solving abilities in high-pressure environments

  • Excellent communication skills (verbal and written)

  • Ability to work independently and collaboratively in a team environment

  • Strong organizational skills and attention to detail


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About the Company

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TalentBridge

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