Senior Technical Support Specialist

September

17,

2026

POSITION

OPENING:

Senior

Technical

Support

Specialist

IN

THIS

ROLE:

As

a

Senior

Technical

Support

Specialist,

you

will

thrive

in

a

collaborative,

mission-driven

environment

where

your

technical

expertise

directly

impacts

the

educational

experience.

In

this

multifaceted

role,

you

will

be

responsible

for

the

full

lifecycle

of

technology-from

configuring

and

installing

personal

workstations,

network

equipment,

and

software

to

managing

complex

audiovisual

systems

in

the

classroom.

We

are

looking

for

a

dynamic,

customer-focused

professional

who

can

seamlessly

transition

between

providing

high-level

Tier

2

and

3

technical

support

and

leading

strategic

projects

that

include

researching

new

technologies,

managing

staffing

resources,

and

developing

comprehensive

end-user

training

and

documentation.

If

you

are

a

motivated

self-starter

with

a

passion

for

problem-solving

and

a

commitment

to

delivering

outstanding

service

within

the

school

system,

this

is

the

perfect

opportunity

to

leverage

your

leadership

and

technical

skills

to

empower

our

community.

WHAT

WE

NEED:

Configures,

images,

and

installs

personal

workstations

and

network

equipment.

Packages

and

installs

required

workstation

software.

Maintains

an

accurate

inventory

of

district-owned

software

and

hardware.

Provides

technical

assistance

and

support

to

end

users

on

the

application

of

technologies

and

resolution

of

technical

issues.

Works

with

vendors

to

resolve

technical

problems

as

needed.

Provides

back-up

support

to

the

Help

Desk

function.

Performs

moves,

additions,

and

changes

to

network

user

accounts.

Maintains

required

documentation.

Maintains

statistics

on

help

desk

activities.

Performs

moves,

adds,

and

changes

of

telephones.

Researches

and

evaluates

the

usefulness

of

new

hardware

and

software

products.

Coordinates

and

conducts

individual

training

or

workshops.

Provides

leadership

for

assigned

projects

and/or

initiatives.

Performs

other

duties

as

assigned.

WHAT

YOU

NEED:

Associate's

degree

in

Computer

Science,

Information

Technology,

or

a

related

field

and

a

minimum

of

2-3

years

of

related

experience;

or

other

equivalent

combination

of

education

and

experience

from

which

comparable

knowledge

and

abilities

can

be

acquired.

CompTIA

A+

certification

is

preferred.

oakland.k12.mi.us

|

248.209.2000

|

2111

Pontiac

Lake

Rd.,

Waterford,

MI

48328

SALARY

DETAILS:

$62,076

• $71,991

salary

based

on

relevant

prior

work

experience,

with

the

potential

to

earn

up

to

$77,523

after

employment

with

Oakland

Schools.

Exempt

position

/

12-month

work

year.

This

is

a

field

services

position

in

which

employees

perform

their

job

duties

onsite

in

a

local

district

each

day.

WHY

WORK

FOR

OS?

Aside

from

working

with

talented

experts

on

important

initiatives,

when

you

join

Oakland

Schools,

you'll

also

get

these

great

benefits:

Pension

Plan

OS

offers

the

opportunity

to

enroll

in

a

pension

plan

to

help

support

your

financial

stability.

Full

Health

Coverage

High

quality,

low-cost

health

insurance

plans.

Employer

paid

dental,

vision,

life

insurance,

short

and

long-term

disability,

and

well-being

benefits.

Wellbeing

Program

OS

utilizes

a

holistic

approach

to

provide

resources

that

support

the

wellbeing

of

our

employees.

Professional

Learning

OS

provides

various

professional

learning

opportunities

to

advance

your

skill

sets

with

education

development.

Flexible

Vacation

Time

Experience

built-in

vacation,

including

time

off

for

winter

and

spring

break

and

generous

leave

time,

so

you

can

have

a

healthy

work-life

balance.

Other

Perks

You're

eligible

for

preferred

pricing

on

pet

insurance,

legal

coverage

for

most

of

your

legal

needs,

additional

life

insurance

and

access

to

the

Student

Loan

Repayment

Program

(PSLF)

for

loan

forgiveness

in

public

service.

Public

Service

Loan

Forgiveness

(PSLF)

Program

Working

with

Oakland

Schools

isn't

just

meaningful

• it's

financially

rewarding!

Oakland

Schools

qualifies

as

an

eligible

employer

for

the

Public

Service

Loan

Forgiveness

Program.

The

PSLF

Program

forgives

the

remaining

balance

of

your

Direct

Loans

based

on

the

following

requirements

of

eligibility:

after

the

individual

has

made

the

equivalent

of

120

qualifying

monthly

payments

under

an

accepted

repayment

plan,

and

while

working

full-time

for

an

eligible

employer

(for

a

weekly

average,

alone

or

when

combined,

equal

to

at

least

30

hours)

For

additional

information,

please

visit

studentaid.gove/manage-loans/forgiveness-cancellation/publicservice

oakland.k12.mi.us

|

248.209.2000

|

2111

Pontiac

Lake

Rd.,

Waterford,

MI

48328

WHO

WE

ARE:

Oakland

Schools

(OS)

is

an

Intermediate

School

District

(ISD)

focused

on

providing

educational

and

technology

services

to

local

school

districts

in

a

cost-effective

manner

to

provide

students

with

a

superior

education.

We

also

operate

our

Oakland

Schools

Technical

Campuses

(OSTC)

and

Virtual

Learning

Academy

Consortium

(VLAC).

You

will

help

students

have

the

best

learning

experience

possible

through

your

work

at

OS!

To

learn

more

about

us,

visit

https://www.oakland.k12.mi.us/about .

HOW

TO

APPLY:

To

apply,

please

use

the

Oakland

Human

Resource

Consortium

(OHRC)

website .

You

will

need

to

make

an

account

on

the

OHRC

website

to

apply.

To

access

this

application

click

the

position

title

below:

Senior

Technical

Support

Specialist

Oakland

Schools

is

a

member

of

the

OHRC.

Once

you

create

your

account,

you

will

be

able

to

apply

for

positions

within

our

district

as

well

as

positions

available

through

other

member

districts.

All

applications

must

be

completed

on

the

OHRC

website.

Please

do

not

email

or

fax

application

materials

to

Oakland

Schools.

POSITION

DEADLINE:

Applications

will

be

accepted

until

October

1,

2026.

NOTE:

Interested

candidates

must

be

available

to

interview

early

to

mid-October,

2026.

For

questions

regarding

this

position,

please

contact

HRRecruiting@oakland.k12.mi.us

In

accordance

with

state

and

federal

law,

Oakland

Schools

does

not

discriminate,

nor

permit

discrimination,

on

the

basis

of

race,

color,

national

origin,

ethnicity,

religion,

sex

(including

pregnancy

or

parental

status,

gender

identity,

gender

expression,

and

sexual

orientation),

disability,

age,

height,

weight,

marital

status,

military

service,

veteran

status,

genetic

information,

or

any

other

legally

protected

status,

in

its

educational

programs

and

activities,

employment,

or

enrollment.

The

District

also

provides

equal

access

to

the

Boy

Scouts

of

America

and

other

legally

designated

youth

groups.

For

questions

or

complaints

regarding

unlawful

discrimination

or

harassment,

employees

should

contact

the

Assistant

Superintendent

of

Human

Resources,

Personnel

Management,

and

Labor

Relations

at

248.209.2466

or

Complaints@oakland.k12.mi.us.

Students

and

others

should

contact

the

Civil

Rights/Title

IX

Coordinator

at

248.209.2467

or

CivilRights.TitleIX@oakland.k12.mi.us.

This

job

posting

is

intended

to

describe

the

general

nature

and

level

of

work

being

performed

by

a

person

assigned

to

this

job.

It

is

not

to

be

construed

as

an

exhaustive

list

of

all

job

duties

that

may

be

performed

by

a

person

so

classified.

Incumbents

may

be

asked

to

perform

additional

duties

as

required

by

his/her

supervisor.

oakland.k12.mi.us

|

248.209.2000

|

2111

Pontiac

Lake

Rd.,

Waterford,

MI

48328