Senior Technical Support Specialist | Plan Document Specialist

CBIZ Inc
  • North Canton, OH
    30+ days ago

    Job Description

    #LI-JSS #LI-Hybrid

    CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

    CBIZ strives to be our team members'' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

    Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

    Minimum Qualifications

    • High School Diploma or GED
    • At least five years of professional, retirement plan technical, and compliance experience
    • Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
    • Possesses expert knowledge of pertinent laws, regulations, and professional standards
    • Expert use of applicable technology
    • Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
    • Experience performing work that requires initiative and leadership skills
    • Experience in coaching and teaching others
    • Enrolled Retirement Plan Agent (ERPA) designation
    • Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
    • Ability to anticipate and elicit customer needs
    • Ability to self-learn and develop business and technical knowledge quickly
    • Motivated team player with demonstrated interpersonal skills
    • Comfortable working with quick turnaround times and deadlines
    • Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
    • Ability to travel as necessary

    Essential Functions and Primary Duties

    • Prepares and maintains Third Party Administered retirement plan documents, including amendments and restatements, for a high‑volume client portfolio.
    • Provide technical support answering plan document related questions and issues
    • Assist in the design, customization, and ongoing modification of retirement plan documents to meet client objectives and regulatory requirements.
    • Provide compliance expertise during a plan''s lifetime such as IRS submissions, plan amendments, restatements and terminations
    • Assist with answering technical questions and issues related to ERISA
    • Participates in select client interactions and supports plan design discussions, demonstrating comfort communicating plan provisions and options
    • Collaborate and communicate effectively with internal business partners and teams, including Document Team colleagues and Client Service Managers.
    • Perform additional responsibilities as assigned

    Preferred Qualifications

    • Bachelor''s degree
    • Minimum of 5+ years experience in TPA Plan Document support preferred
    • Qualified 401(k) Administrator (QKA) completed or in progress
    • Proficiency in FT Williams (FTW)
    • Strong knowledge of retirement plan regulations, plan document provisions, and defined benefits & defined contributions.

    Essential Functions and Primary Duties

    • Prepares and maintains Third Party Administered retirement plan documents, including amendments and restatements, for a high‑volume client portfolio.
    • Provide technical support answering plan document related questions and issues
    • Assist in the design, customization, and ongoing modification of retirement plan documents to meet client objectives and regulatory requirements.
    • Provide compliance expertise during a plan''s lifetime such as IRS submissions, plan amendments, restatements and terminations
    • Assist with answering technical questions and issues related to ERISA
    • Participates in select client interactions and supports plan design discussions, demonstrating comfort communicating plan provisions and options
    • Collaborate and communicate effectively with internal business partners and teams, including Document Team colleagues and Client Service Managers.
    • Perform additional responsibilities as assigned

    Preferred Qualifications

    • Bachelor''s degree
    • Minimum of 5+ years experience in TPA Plan Document support preferred
    • Qualified 401(k) Administrator (QKA) completed or in progress
    • Proficiency in FT Williams (FTW)
    • Strong knowledge of retirement plan regulations, plan document provisions, and defined benefits & defined contributions.

    Numbers & Facts

    LocationNorth Canton, OH

    Skills

    • Accountingunmatched
    • Business Developmentunmatched
    • Certified Public Accountant (CPA)unmatched
    • Coachingunmatched
    • Communication Skillsunmatched
    • Consultingunmatched
    • Customer Relationsunmatched
    • Customer Service Managementunmatched
    • Customer/Client Researchunmatched
    • ERISA (Employee Retirement Income Security Act of 1974)unmatched
    • Financial Servicesunmatched
    • High School Diplomaunmatched
    • Interpersonal Skillsunmatched
    • Leadershipunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft PowerPointunmatched
    • Microsoft Wordunmatched
    • Professional Servicesunmatched
    • Regulationsunmatched
    • Regulatory Requirementsunmatched
    • Retirement Planunmatched
    • Skypeunmatched
    • Support Documentationunmatched
    • Tax Accountingunmatched
    • Team Playerunmatched
    • Technical Deliveryunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched
    • Willing to Travelunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder