Senior Technical Trainer

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

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This is an on-site role at our office/training facility in Lexington, Kentucky and will include travel.

About the Role:

The Senior Technical Trainer is responsible for designing, developing, and delivering high-impact technical training programs that prepare field technicians to safely install, maintain, and repair Kinetic products and services. This role provides instruction for new hire onboarding, technical skill development, fiber and copper installation and repair, broadband technologies, customer experience, and emerging operational initiatives.

As a subject matter expert, the Senior Technical Trainer partners with Operations, Engineering, Safety, and Learning teams to ensure training programs align with business objectives, operational standards, and evolving technologies. This position combines classroom facilitation, hands-on field instruction, coaching, curriculum development, and continuous improvement to drive technician performance and customer satisfaction.

What Youll Do:

Training Delivery & Facilitation:

• Deliver instructor-led classroom, virtual, and hands-on technical training programs.
• Create an engaging learning environment using adult learning principles and a variety of instructional methods.
• Facilitate new hire, technical, safety, and continuing education programs for field technicians.
• Utilize approved lesson plans, agendas, lab activities, and instructional materials while adapting delivery to meet learner needs.
• Demonstrate technical expertise while effectively answering participant questions and researching complex issues when necessary.
• Evaluate learner progress through knowledge assessments, demonstrations, observations, and performance evaluations.

Curriculum Development:

• Design, develop, and maintain technical training materials, instructor guides, participant guides, presentations, lab exercises, and performance support resources.
• Continuously improve training programs based on operational feedback, business priorities, quality metrics, and learner evaluations.
• Incorporate blended learning strategies, including instructor-led, virtual, self-paced, and hands-on learning experiences.
• Ensure all training content reflects current products, technologies, policies, procedures, and safety standards.

Coaching & Performance Support:

• Provide individual coaching and developmental feedback to technicians throughout training and field activities.
• Partner with field leaders to identify performance gaps and recommend training solutions.
• Mentor less experienced trainers and support facilitator development.
• Reinforce safe work practices and operational excellence through ongoing coaching.

Business Partnership:

• Collaborate with Operations, Engineering, Safety, Product, and Leadership teams to identify training needs and implement effective learning solutions.
• Participate in new product launches, process improvements, and operational initiatives requiring technical training.
• Maintain expertise in current and emerging broadband technologies, installation methods, testing equipment, and customer experience standards.
• Represent the Training organization during meetings, pilot programs, and cross-functional projects.

Planning & Project Management:

• Effectively manage multiple training projects, travel schedules, curriculum updates, and operational priorities.
• Maintain accurate training records and documentation.
• Proactively identify opportunities to improve technician performance and training effectiveness.
• Support special projects and business initiatives as assigned.

Do You Have:

• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Knowledge of adult learning principles and instructional design methodologies.
• Experience developing instructor-led, virtual, and hands-on technical training.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, planning, and project management skills.
• Ability to analyze operational challenges and develop effective learning solutions.
• Demonstrated coaching and mentoring abilities.
• Strong analytical and problem-solving skills with the ability to adapt to changing business needs.
• Ability to simplify complex technical concepts for learners with varying levels of experience.
• Proficiency with Microsoft Office and learning technologies.
• Ability to travel extensively as business needs require.
• Ability to work flexible schedules, including extended hours when necessary.
• Valid drivers license.
• Commitment to maintaining the highest safety standards.

Must Have:

• Fiber and Copper installation, maintenance, and repair experience.
• Residential and small business telecommunications experience.
• Familiarity with broadband technologies, including high-speed internet, voice, and related customer-premise equipment.
• Diagnosing and repairing outside plant and customer premise service issues.
• Ability to use technical test equipment for copper and fiber troubleshooting.
• Ability to read engineering records, network diagrams, and technical documentation.
• Safe work practices related to ladders, poles, tools, equipment, and field operations.
• Understanding of Vermeer and Ditch Witch machinery use and maintenance.
• Ability to distinguish colors used in telecommunications cable identification.
• Ability to safely operate hand tools, power tools, ladders, and testing equipment.
• Ability to lift and carry up to 70 pounds, including ladders and equipment.
• Ability to climb ladders and utility poles up to 18 feet.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%

Driving: Car: Frequently: 34-66% | Climbing: Occasionally: 0-33% |Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing - Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33%

Lowering >1-15 lbs: Occasionally: 0-33% | >15-30 lbs: Occasionally: 0-33% | >30 lbs: Occasionally: 0-33%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Frequently: 34-66% |Operate Foot Control: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33%| Depth Perception: Occasionally: 0-33% | Color Discrimination: Continuously: 67-100%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, Vehicle

Exposures to: Cold: Occasionally: 0-33% | Heat: Occasionally: 0-33% | Dampness: Occasionally: 0-33% | Heights: Occasionally: 0-33% | Vibration: Occasionally: 0-33% | Skin Irritants: Occasionally: 0-33% | Lung Irritants: Dust: Occasionally: 0-33% | Fumes/Gases: Occasionally: 0-33%

Types of Driver's License Required: Driver's License

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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidates primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.