Senior Technical Writer
Location: Nashua, NH
Work Arrangement: Hybrid
Role Overview
Join our team as a Technical Writer focused on creating clear, accurate, and user-friendly documentation for election technology products. In this role, you'll collaborate with cross-functional teams to support product releases, certification efforts, and customer success while helping ensure secure and reliable election operations. You'll also provide occasional remote or on-site support during Election Day activities.
Key Responsibilities
Technical Documentation & Content Development
- Create and maintain technical documentation that guides election officials and voters in using our products while ensuring compliance with regulatory requirements
- Identify documentation impacts resulting from product changes and drive appropriate content updates through collaboration with subject matter experts and hands-on work with ClearVote equipment
- Develop clear, accurate, and user-focused documentation for both internal and external audiences
- Integrate screen captures, diagrams, and visual aids into documentation to improve usability and understanding
Collaboration & Process Improvement
- Collaborate with Engineering, Design, Training, and Services teams to ensure consistency across technical materials and product documentation
- Understand and support the role documentation plays in state and federal voting system certification processes
- Recommend and implement improvements to documentation processes, workflows, and tools to increase team efficiency
- Manage multiple documentation projects and product releases while meeting tight deadlines
Customer Support & Election Operations
- Provide on-site or remote support to jurisdictions on Election Day to help ensure smooth system operation
- Communicate complex technical concepts clearly to audiences with varying levels of technical expertise
- Support customers and internal teams by delivering accurate, timely, and effective technical information
Desired Skills & Experience
- 5+ years of experience writing and editing technical documentation
- Experience creating topic-based documentation within a modern component content management system using technologies such as HTML, CSS, and XML; experience with MadCap Flare preferred
- Experience integrating screenshots, graphics, and illustrations into documentation using tools such as SnagIt and Inkscape
- Proficiency with modern source control systems, preferably Git
- Experience managing documentation across multiple product releases in fast-paced environments
- Strong collaboration, communication, and organizational skills
- Detail-oriented with the ability to explain complex concepts clearly and effectively
You Should Join Us If
- You enjoy learning new domains and translating complex concepts into clear, accessible documentation for diverse audiences
- You're excited by the opportunity to support election operations and work directly with customers during critical moments
- You thrive in collaborative environments and enjoy working cross-functionally with technical and non-technical teams
- You can work from the Nashua office at least twice per week on average
If you are interested in applying to this position, please email your resume to careers@clearballot.com with the position title in the subject line.