Senior Technical Writer

TekWissen LLC

Hoboken, NJ(remote)

JOB DETAILS
SALARY
$61.37–$61.37
SKILLS
Agile Programming Methodologies, Atlassian JIRA, Channel Support, Customer Experience, Customer Support/Service, Diversity, Educational Evaluation, English Language, GitHub, HTML Editors, Higher Education, Interpersonal Skills, Software Development, Source Code Control System (SCCS), Team Player, Technical Writing, User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Workforce Management, Writing Skills
LOCATION
Hoboken, NJ(remote)
POSTED
1 day ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a British-owned education publishing and assessment services company that serves schools, corporations, and students directly. The company owns several educational media brands, including Addison Wesley, Peachpit, Prentice Hall, eCollege, Longman, Scott Foresman, and others.
Job Title: Senior Technical Writer
Location: Hoboken, NJ, 07030
Duration: 5 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
ROLE SUMMARY
  • The User Assistance team for Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals.
  • We work hard to make sure we're in the right place at the right time, with just enough information to give our users the guidance they need, and we're constantly working to raise the bar in both our writing and our delivery.
  • A culture of collaboration, with each other and with our partner teams, supports everything we do.
  • As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience, and have direct access to our users.
  • We also work closely with product management, the Customer Service team, and the User Experience team to understand users' questions and pain points, to make sure our content is as useful as it can possibly be.
REQUIREMENTS
  • As the ideal new Senior Writer for the User Assistance team, you:
  • Have least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user content
  • Have a BS/BA degree with a technical background
  • Have a portfolio of writing samples showing versatility, creativity, and innovation, ideally including user interface writing examples as well
  • Are proficient with Madcap Flare (at least 3 years' experience) and HTML editors
  • Have experience working with UX designers to create user interface text
  • Have experience with Agile software development practices
  • Have excellent written English with a good sense of style and the ability to write simple, friendly content
  • Have experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams
  • Can adapt to our current ways of working while also bringing your experience and expertise to help us improve
  • Master new products and features quickly and efficiently
  • Can work with minimal managerial oversight, while keeping managers informed
  • Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back
Bonus points if you have
  • Experience writing for the educational community (instructors, students, and administrators)
  • Experience with a source control system like GitHub
  • Familiarity with JIRA
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/