Senior Technical Writer

Postman

San Francisco, CA

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JOB DETAILS

SALARY

$160,000–$190,000 Per Year

SKILLS

Agile Programming Methodologies, Application Programming Interface (API), Best Practices, Communication Skills, Customer Relations, Customer/Client Research, Documentation, Documentation Plan, Funding, Fundraising Program, Git, Hubs, Leadership, Mail Services, Mentoring, Problem Solving Skills, Product Documentation, Psychiatry and Mental Health, Software Engineering, Software as a Service (SaaS), Source Code Control System (SCCS), Technical Delivery, Technical Support, Technical Writing, Testing, Training/Teaching, Training/Teaching Materials, Writing Skills

LOCATION

San Francisco, CA

POSTED

1 day ago

Who Are We?

Postman is the world's leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration-enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

At Postman, senior technical writers are responsible for developing technical documentation that helps people use Postman to design, build, and test API projects. We are looking for technical writers who can learn API skills and synthesize that understanding into resources that help our incredible community succeed with Postman. Check out the Postman Docs to see the kind of content we develop.

Technical Writers help deliver reference and procedural information to our extremely broad user base. Postman is used by everyone from experienced software engineers to people with no technical experience at all. If supporting this variety of learners sounds like the kind of challenge you'd like to tackle, apply to join us!
What You'll Do

Own the docs for your dedicated feature sets-you'll be responsible for documenting specific areas of the Postman product and will drive all docs efforts around it
Plan documentation in conjunction with product release cycles-you'll work with engineers and product managers to learn about a feature from specifications, user research, and most importantly through your own hands-on experimentation with the product
Carry out editorial reviews on your docs teammates' drafts-you'll be providing constructive feedback that helps your colleagues to grow, as well as receiving it
Deliver high-quality, accurate documentation that acts as an effective learning resource, aligns with content strategy guidelines, and represents the Postman product to community and customers
Liaise with stakeholders across the company to establish and address docs needs
Mentor other writers at Postman to teach them about processes and best practices for developing best-in-class documentation

About You

Minimum Bachelor's degree plus 5+ years of technical writing or related field experience
Problem solver-you take a broad view of the role your docs work plays within the organization and are comfortable with shifting priorities
User empathy-maybe you've been involved in tech support, in a community or customer facing role, you've helped people learn tech skills, or you've sought user feedback on docs in the past
Strong communicator-you've written technical material before, whether official documentation or just your own tutorials on tech skills you wanted to share, and your communication skills carry over into the way you engage with teammates
Self-directed learner-you can pick up tech skills with minimum support and have a curiosity about learning development workflows and practices
Experience using and documenting SaaS products.
Distributed team member-you're comfortable working within a diverse global team in multiple time zones
Nice skills to have include experience with the Docs as Code/Docs like Code approach to documentation, writing Markdown-based content, working in an Agile environment, and using source control systems, especially Git.

The reasonably estimated base salary for this role ranges from $160,000 to $190,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We're building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

About the Company

Postman

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