Short Description:
Senior Technical Writer
Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2 week period.
Complete Description:
Duties and Responsibilities
· Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software.
Analyze IT project requirements to determine type of documents needed
· Collaborate with systems and development staff to collect and interpret technical information.
· Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure
· - Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
· Perform technical edits and support quality reviews.
Develop quality standards, graphics, format, and style for internal and external IT documents.
· Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
· Contribute to the organization's messaging strategy, crafting content guides for new products and features
· Understand new features, learn how they work, and document them in crisp, easy-to-follow language
· Improve existing documentation based on customer feedback.
· Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
· Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
· Use visual models and tools to communicate workflows, communications, relations, and system operations.
· Performs other related duties as assigned.
Education:
· Bachelor's degree in Computer Science, IT or related field
· ITIL & SaFe Agile Certifications preferred
Qualifications:
· 5+ years of experience as a Technical Writer
· 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
· Excellent written communication and grammatical skills. Strong attention to detail is critical.
· Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
· 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
· Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
· 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
· Demonstrable experience in technical communication or instructional design
Skills:
· Experience as a Technical Writer. Required 5 Years
· Experience using content publishing tools to write, format, manage, and publish technical content on the web. Required 3 Years
· Hands-on experience with Adobe Acrobat Pro. Required 3 Years
· Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, SharePoint, and Visio) to conduct all job responsibilities. Required
· Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures. Required
· Excellent written communication and grammatical skills. Required
· Bachelor's Degree in Computer Science or related field. Required
Flexible work from home options available.