The Senior Technician position is an experienced technician who performs hands-on diagnostics, troubleshooting, and repairs mechanical and technical issues with our water only and water-ice refill stations. Serves as a subject matter expert within the market to ensure operational company standards are met. This position works independently, requires advanced technical abilities, and must have a positive customer-oriented approach.
Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the companys pledge of conduct.
Duties and Responsibilities
- Follow safety guidelines and act in safe manner.
- Help ensure that every station has the optimum signage.
- Keep all stations working to reduce customer calls.
- Maintain a professional appearance (clean uniform and vehicle).
- Keep a positive attitude when interacting with customers.
- Lead initiatives to ensure that all assigned refill stations are maintained per inspection standards.
- Ensure that all forms of charts and checklists are maintained and updated as required per maintenance level.
- Repair water only and water-ice refill stations as needed.
- Function as the subject matter expert in resolving high-level technical issues with water only and water-ice refill stations.
- Provide technical guidance, training, feedback and follow up to market employees.
- Exemplify technical leadership within the market.
- Multi-task when responding to high-level technical issues.
- May assist management with task priorities for an assigned group of co-workers.
- Identify training opportunities to ensure Company standards are met.
- Partner with management to develop action plans addressing learning and/or performance opportunities in the field.
- Keep vehicle stocked with necessary inventory parts per company standards.
- Properly maintain and care for company vehicle, inventory, and equipment.
- Drive responsibly and always drive defensively when operating a company vehicle.
- Other duties as assigned.
Qualification, Knowledge, Skills and Abilities
- Team player with positive attitude
- Motivation to work independently
- Attention to detail and task completion
- Use and maintenance of hand tools
- Capable of working required schedule
- Clean motor vehicle record and current valid driver license
- Ability to clearly communicate technical information
- Basic mathematical skills
- Electrical, maintenance, repair, or similar experience preferred
- Bilingual English/Spanish preferred
Physical Requirements
- Ability to lift 50 pounds
- Capable of climbing ladders, stooping, walking, standing, and bending
- Ability to work safely in limited space inside water/water-ice units
- Ability to work in a variety of weather conditions
- Ability to safely operate a motor vehicle
- Ability to work overtime including some weekend or evening work
Education, Experience and Certificates
- High school diploma or equivalent
- Electrical, maintenance, repair, or similar education or equivalent experience preferred
If you meet the requirements outlined above and would like to work for a successful company, we encourage you to apply today!
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