About Dean Dorton
Dean Dorton is a leading professional services firm spanning certified public accounting, business advisory, and technology solutions. We are your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology solutions to companies both domestic and international. We help our clients strategize, adapt, and change in every stage of business, from startup and growth to succession planning and everything in between.
Our core values guide how we work, lead, and support one another every day. They are:
- Integrity- We do the right thing, integrity guides our decisions.
- Relationships- We value people, relationships drive our impact.
- Collaboration- We win as one team, collaboration fuels our success.
- Growth- We stay curious, growth is our mindset.
About the Infrastructure & Managed Services Team
Dean Dorton's Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client's operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services.
About the Role
The Technology Services Senior Consultant is responsible for serving as the primary technology advisor and technical leader for a dedicated client environment. This role combines advanced technical expertise, strategic consulting, project leadership, and relationship management to ensure the client's technology infrastructure aligns with organizational goals. The Senior Consultant will work closely with client leadership and end users, oversee day-to-day technology operations, mentor client IT staff, and drive technology initiatives from planning through execution. Success in this role requires strong communication, professionalism, technical leadership, and the ability to build trusted relationships across all levels of the organization.
Technical
Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).
- Serve as the primary technology consultant and trusted advisor for a dedicated client environment.
- Partner closely with client leadership and internal staff to manage and optimize technology environments, including servers, networks, cloud platforms, and end-user systems.
- Lead technology projects and strategic initiatives, coordinating priorities, resources, timelines, and successful execution.
- Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting expertise.
- Partner with our client to manage and optimize technology environments, including servers, networks, and end-user systems.
- Serve as a subject matter expert for troubleshooting, solution design, and issue resolution.
- Develop and implement technology strategies that enhance client performance and security.
- Collaborate with internal teams to ensure compliance with client agreements, standards, and best practices.
- Plan, recommend, and implement infrastructure improvements and system upgrades tailored to client needs.
- Provide technical direction to assigned team members, helping troubleshoot escalated issues and ensuring work meets established technical and service standards.
- Coordinate technical work across team members on assigned client engagements and projects, helping clarify responsibilities, priorities, and deadlines.
- Manage multiple concurrent projects, balancing priorities to deliver exceptional service and results.
- Stay current with evolving technologies and recommend relevant innovations to clients.
Behavioral
Definition: the behaviors associated with performing your job (interpersonal skills).
- Build strong, trusted relationships with client leadership, stakeholders, and end users through exceptional service and communication.
- Translate complex technical information into clear, client-focused recommendations.
- Demonstrate professionalism, accountability, and problem-solving in all client interactions.
- Provide day-to-day guidance, coaching, and support to assigned team members.
- Delegate and coordinate work appropriately based on team member capabilities, workload, client priorities, and development needs.
- Monitor progress on assigned work and follow up with team members to ensure deadlines and service expectations are met.
- Provide timely, constructive feedback that supports technical growth, professional development, and accountability.
- Identify performance, workload, or development concerns and communicate them appropriately to Technology Services leadership.
- Mentor junior team members and contribute to a collaborative, high-performing work environment.
- Coordinate and prioritize workload effectively to meet multiple deadlines.
- Exhibit sound judgment and composure in high-pressure situations.
- Uphold Dean Dorton's values of integrity, teamwork, and exceptional service.
Non-Charge
Definition: the contribution you make to Dean Dorton outside of client work.
- Contribute to process improvement and innovation initiatives within the Technology Consulting practice.
- Support the development of both Dean Dorton and client IT team members through technical training, coaching, mentoring, and knowledge sharing.
- Assist Technology Services leadership with team workload planning, resource coordination, and identification of development needs.
- Provide input regarding team member performance and development based on direct observation and day-to-day working relationships.
- Support business development through client relationship building, proposals, and pre-sales collaboration.
- Participate in firm training programs, certifications, and professional development initiatives.
- Represent Dean Dorton at industry events, conferences, and networking opportunities.
- Promote a culture of continuous learning, inclusion, accountability, and technical excellence within the firm.