The Senior Technology Leadership Professional partners with business and technology teams to lead and support Command Centers, notify teams of upcoming changes, and assist with executive inquiries and privacy-related investigations. This role serves as a central point of coordination during major business initiatives, technology implementations, and high-impact events, helping ensure timely communication, issue resolution, and stakeholder alignment.

In this role, you will have the opportunity to collaborate with associates at all levels of the organization, including senior technology and business leaders. The position offers a unique opportunity to combine technical acumen with strong communication and facilitation skills to understand, assess, and communicate the impact of technology on Humana's business operations, clinicians, and members. Success in this role requires the ability to translate complex technical information into clear, actionable communications for both technical and non-technical audiences.

Key responsibilities include:

• Plan, coordinate, and facilitate Command Centers supporting major business cycles, technology deployments, infrastructure changes, and other critical events.
• Develop and deliver communications before, during, and after Command Center activities to ensure stakeholders remain informed and aligned.
• Track issues, risks, dependencies, and action items while helping drive timely resolution and escalation when needed.
• Monitor Command Center operations and performance metrics, ensuring activities are executed efficiently and in accordance with established processes and controls.
• Partner with technology and business teams to identify opportunities for process improvement and operational excellence.
• Support executive, customer, and privacy-related inquiries by gathering information, coordinating responses, and communicating findings clearly and professionally.

The Senior Technology Leadership Professional exercises sound judgment and independent decision-making in addressing moderately complex to complex situations. This role requires the ability to assess impacts, manage competing priorities, navigate ambiguity, and collaborate effectively across a diverse group of stakeholders in a fast-paced environment.

Required Qualifications

• Demonstrated ability to facilitate high-visibility operational events, drive stakeholder alignment, and communicate effectively with senior leaders and executives.
• 3+ years of experience supporting or leading IT operations, incident management, command center operations, major technology implementations, or related operational functions.
• Solid understanding of technology operations, communications, and operational processes.
• Demonstrated ability to coordinate cross-functional efforts and drive outcomes across technology, business, and vendor teams.
• Strong verbal and written communication skills, including the ability to translate complex technical concepts into clear, business-focused communications.
• Experience facilitating meetings and discussions involving multiple stakeholders, including technology teams, business partners, and leadership.
• Ability to assess risks, identify impacts, manage competing priorities, and make sound decisions in fast-paced or ambiguous situations.
• Proven problem-solving and critical-thinking skills with a focus on operational excellence and continuous improvement.
• Experience creating executive-level communications, status reports, presentations, or briefings.
• Ability to build effective working relationships across all levels of an organization.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• (External hires) Must be willing to work a hybrid schedule in Louisville, KY (or other designated office location, as applicable).

Preferred Qualifications

• Bachelor's degree in technology or related field, or equivalent experience
• Experience leading or supporting operational command centers, major technology go-lives, business-critical events, or incident response activities.
• Experience within the healthcare industry, including an understanding of healthcare operations and business cycles.
• Experience supporting executive, customer, regulatory, or privacy-related inquiries and escalations.
• Knowledge of IT Service Management (ITSM) and ITIL principles.
• Experience leading projects, process improvement initiatives, or operational transformation efforts.
• Experience developing metrics, dashboards, trend analyses, or executive reporting.
• Ability to communicate effectively with senior leaders and executive audiences.
• Experience working with external vendors and cross-functional enterprise teams.

Additional Information

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Work-Life Balance
• Generous PTO package
• Health benefits effective day 1
• Annual Incentive Plan
• 401K - Excellent company match
• Well-being program
• Paid Volunteer Time Off

If you share our passion for helping people, we likely have the right place for you at Humana.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.