Senior Technology Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

LOB Description:

Directly manage a team of 10+ direct reports. Responsible for people management functions including but not limited to hiring, on-boarding, resource management, performance reviews, career development and compensation.

• Develop a high performing and diverse team to achieve high results, meet service level objectives, and consistently deliver against compliance and risk management expectations.
• Responsible for setting the strategy of the team and goals of individual team members. Oversees execution of team deliverables to ensure all resources are aligned to established governance, compliance, and risk management objectives.
• Lead the execution of governance, risk, and compliance functions across External Network security products and technologies, including but not limited to firewall, proxy, web content filtering and inspection, and intrusion detection (IDS/IPS).
• Responsible for running governance and compliance programs supporting external network products, including firewall rule review, entitlements, and configuration management, in partnership with Information Security and Architecture teams to ensure successful outcomes.
• Ensure network security policy and control compliance across external network products, aligned to enterprise guidelines, baselines, and architectural standards. Collaborate with Global Information Security, Architecture & Engineering teams in the review and adoption of compliance requirements and standards.
• Drive execution discipline across governance programs, ensuring deliverables such as assessments, remediation activities, and audit commitments are completed within established timelines.
• Drive continuous improvement, simplification, and automation of existing and new processes by proactively identifying automation opportunities and partnering with automation teams.
• Develop, document, and maintain processes and procedures in support of governance and compliance programs, including rule review, remediation, entitlements, configuration management, and security services consulting.
• Develop routines and reporting mechanisms to ensure visibility into compliance posture, risk, and successful delivery of commitments aligned to established deadlines.

LOB Responsibilities:

• Directly manage a team of 10+ direct reports. Responsible for people management functions including but not limited to hiring, on-boarding, resource management, performance reviews, career development and compensation.
• Lead the execution of governance and compliance activities across external network products, including control validation, exception management, remediation tracking, and audit support.
• Ensure consistent delivery of compliance commitments, including recurring assessments, remediation timelines, and audit deliverables.
• Establish and enforce routines, metrics, and accountability structures to manage performance and adherence to timelines across the team.
• Partner with senior leadership to translate strategic direction into executable governance and compliance programs.
• Provide oversight to subordinate leaders responsible for governance and compliance functions across the team.
• Drive identification, assessment, and mitigation of risks related to external network security controls.
• Ensure clear and consistent communication of compliance posture, risks, and remediation progress to stakeholders and leadership.

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Program and People Management, strong technical background in firewall and proxy administration, and working knowledge of external network and internal network architecture
• A minimum of 10 years of experience required with at least 5 years of people management and/or technical leadership experience
• Experience in large and complex enterprise network environments. Experience working for the financial industry is a plus
• Ample technical experience within network, network security, cybersecurity or similar technical domains leading engineering, governance, or compliance-driven teams
• Demonstrated experience leading governance, compliance, or risk management programs with accountability for deliverables and timelines
• Proven ability to manage and drive execution of complex technical and compliance-related deliverables across multiple stakeholders
• Proven ability to manage and coordinate complex technical processes and communicate across different levels of the organization including technical, managerial, business executives, and vendors
• Strong analytical and problem-solving skills with the ability to assess risk, identify gaps, and drive resolution
• Excellent oral and written communications. Must be able to communicate at all organizational levels, including executive management
• Good understanding of fundamental networking concepts and protocols including TCP/IP, HTTP/HTTPS, SSL, DNS, NTP, DHCP, etc.
• Experience using governance and workflow management tools such as ServiceNow (SNOW), Jira, or similar platforms to manage compliance activities, risk tracking, and remediation workflows

Desired Qualifications:

• Experience managing network or network security compliance, governance, risk functions and/or audits is highly preferred
• Strong attention to detail and ability to follow established processes while continuously identifying opportunities for improvement
• Experience developing and documenting governance processes, standards, and procedures using tools such as Confluence or similar platforms
• Excellent time management and organizational skills and experience establishing structured routines and expectations for others
• Experience building reporting and dashboards to provide visibility into compliance and risk (e.g., Splunk, Excel, Tableau)
• Understanding of ITIL processes such as request management, change management, incident management and problem management
• CISSP, CISM, CCSP, Security+, or similar technical certifications are highly desired

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

1st shift (United States of America)

Hours Per Week: 

40